Passenger Service Manager

1 week ago

Mississauga, Canada Swissport Full time
Overview

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

To lead, plan, and manage all operational activities associated with passenger service handling in line with our procedures, policies, and brand values.

Job Responsibilities

  • Full responsibility for delivering effective passenger service solutions to our customers.
  • Lead, motivate, and manage staff to deliver on the Service Level Agreements (SLA) with customers.
  • Resolve customer service issues promptly with tact and diplomacy.
  • Responsible for proactively managing safety & security processes and procedures to comply with Swissport standards.
  • Manage a unionized workforce, understand the CBA, and become a working partner with the union, focusing on positive relationships.
  • Monitor and analyze the Profit and Loss (P&L) statements for any variances and take appropriate action.
  • Review new airline and vendor contracts as needed and provide appropriate feedback.
  • Review key performance indicators (KPIs) and convey necessary actions if needed.
  • Meet with customers regularly to get feedback and monitor satisfaction levels.
  • Take ownership of creating a progressive open and feedback culture by managing the performance and development of employees.
  • Build and maintain relationships with key stakeholders.

Qualifications and Competencies

  • University degree or equivalent.
  • 3 to 5 years of customer service experience.
  • Extensive airport operational experience.
  • Excellent leadership skills with a proven track record of managing people.
  • Above-average ability to work under pressure.
  • Prior experience working in a unionized environment.
  • Excellent oral and written communication skills.
  • Numerate and detail-oriented.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation

  • Passenger Service Manager

    1 week ago

    Mississauga, Canada Swissport International AG Full time

    Overview: Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - “To provide the aviation industry with consistent and tailor-made solutions around the...

  • Passenger Service Manager

    1 week ago

    Mississauga, Canada Swissport International AG Full time

    Overview Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the...

  • Passenger Service Manager

    1 week ago

    Mississauga, Ontario, Canada Swissport Full time

    Overview Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe,...

  • Passenger Service Supervisor

    2 weeks ago

    Mississauga, Canada Airport Terminal Services Canadian Company Full time

    Are you a detail-oriented problem solver who focuses on providing outstanding customer service? Then let your career take off as a Passenger Service Supervisor! ATS is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every day! Our aviation roots span 45...

  • Passenger Service Supervisor

    3 weeks ago

    Mississauga, Canada Airport Terminal Services Canadian Company Full time

    Are you a detail-oriented problem solver who focuses on providing outstanding customer service? Then let your career take off as a Passenger Service Supervisor! ATS is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every day! Our aviation roots span 45...

  • Passenger Service Supervisor

    2 weeks ago

    Mississauga, Canada Alliance Ground International Full time

    Job Description: Are you a detail-oriented problem solver who focuses on providing outstanding customer service? Join our ATS family and start your career as a Passenger Service Supervisor! ATS is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every...

  • Passenger Service Supervisor

    5 days ago

    Mississauga, Canada Alliance Ground International Full time

    Job Description: Are you a detail-oriented problem solver who focuses on providing outstanding customer service? Join our ATS family and start your career as a Passenger Service Supervisor! ATS is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every...

  • Supervisor, Passenger Service

    1 week ago

    Mississauga, Canada Porter Airlines Inc. Full time

    Job Summary: The CSR Supervisor, YYZ is a member of the Airport Operations leadership team and is responsible for Porter’s aircraft turn performance, passenger service experience, and team member experience at the YYZ Hub. The Supervisor is accountable for the station’s consistent execution to defined safety, commercial, operational, passenger service...

  • Passenger Service Supervisor

    5 days ago

    Mississauga, Canada AGI Canadian Company Full time

    Job Responsibilities: Supervise and direct the work of all passenger service agents on your shift as they check in passengers and luggage and address passenger questions and concerns Manage passenger service agent manpower to ensure adequate staffing on your shift Serve as point person for customers and management to alert them to any irregular...

  • Passenger Service Agent

    3 weeks ago

    Mississauga, Canada PrimeFlight Aviation Services Canada Inc Full time

    **Passenger Service Agent** PrimeFlight Aviation Services provides air carriers and airports with a wide range of aircraft, passenger and security services to ensure the safe and reliable operation of their aircraft and the comfort of their passengers. Our team is focused on quality, safety and providing a positive customer experience through all services...

  • Passenger Service Agent

    2 months ago

    Mississauga, Canada Airway Interline Services Inc. Full time

    **Description**: Ignite your career with an exciting opportunity in a dynamic and fast-moving environment! Airway Interline, a leader in distress passenger services are seeking highly capable and professional individuals to join our team as a Passenger Service Agents. **Responsibilities**: - Assisting passengers, including unaccompanied minors, individuals...

  • Passenger Service Agent

    3 weeks ago

    Mississauga, Canada PrimeFlight Aviation Services Canada Inc Full time

    **Passenger Service Agent** PrimeFlight Aviation Services provides air carriers and airports with a wide range of aircraft, passenger and security services to ensure the safe and reliable operation of their aircraft and the comfort of their passengers. Our team is focused on quality, safety and providing a positive customer experience through all services...

  • Passenger Service Agent

    1 week ago

    Mississauga, Canada PrimeFlight Aviation Services Canada Inc Full time

    **Passenger Service Agent** PrimeFlight Aviation Services provides air carriers and airports with a wide range of aircraft, passenger and security services to ensure the safe and reliable operation of their aircraft and the comfort of their passengers. Our team is focused on quality, safety and providing a positive customer experience through all services...

  • Passenger Service Agent

    6 days ago

    Mississauga, Canada PrimeFlight Aviation Services Canada Inc Full time

    **Passenger Service Agent** PrimeFlight Aviation Services provides air carriers and airports with a wide range of aircraft, passenger and security services to ensure the safe and reliable operation of their aircraft and the comfort of their passengers. Our team is focused on quality, safety and providing a positive customer experience through all services...

  • Passenger Service Agent

    2 weeks ago

    Mississauga, Canada PrimeFlight Aviation Services Canada Inc Full time

    **Passenger Service Agent** PrimeFlight Aviation Services provides air carriers and airports with a wide range of aircraft, passenger and security services to ensure the safe and reliable operation of their aircraft and the comfort of their passengers. Our team is focused on quality, safety and providing a positive customer experience through all services...

  • Passenger Service Agent

    1 month ago

    Mississauga, Canada Airway Interline Services Inc. Full time

    **Description**: Ignite your career with an exciting opportunity in a dynamic and fast-moving environment! Airway Interline, a leader in distress passenger services are seeking highly capable and professional individuals to join our team as a Passenger Service Agents. **Responsibilities**: - Assisting passengers, including unaccompanied minors, individuals...

  • Passenger Service Agent

    3 weeks ago

    Mississauga, Canada Airway Interline Services Inc. Full time

    **Job Fair** **Open House 27 June 2023** **Hours: 11:00 to 15:00** **Address: 5925 Airport Rd #100, Mississauga, ON L4V 1W1** **Description**: Ignite your career with an exciting opportunity in a dynamic and fast-moving environment! Airway Interline, a leader in distress passenger services are seeking highly capable and professional individuals to join...

  • Passenger Service Agent

    3 weeks ago

    Mississauga, Canada Airway Interline Services Inc. Full time

    **Job Fair** **Open House 31st May 2024** **Hours: 11:00 to 14:00** **Address: 5925 Airport Rd #100, Mississauga, ON L4V 1W1** **Description**: Ignite your career with an exciting opportunity in a dynamic and fast-moving environment! Airway Interline, a leader in distress passenger services are seeking highly capable and professional individuals to join...

  • Passenger Service Agent

    3 weeks ago

    Mississauga, Canada PrimeFlight Aviation Services Full time

    Job Details Description Passenger Service Agent PrimeFlight Aviation Services provides air carriers and airports with a wide range of aircraft, passenger and security services to ensure the safe and reliable operation of their aircraft and the comfort of their passengers. Our team is focused on quality, safety and providing a positive...

  • Passenger Services Supervisor

    2 days ago

    Mississauga, Canada Airway Interline Services Inc. Full time

    **Responsibilities**: - Supervise hospitality services including food, accommodation and transportation provided to distress passengers at airports in case of flight disruptions, such as cancellations and or misconnections etc. - Assign duties and coordinate with the workers and guide them on operations of events related to distress passengers at airports....