Parking Compliance Officer

3 weeks ago

Vancouver, Canada University of British Columbia Full time

Staff - Union

Job Category

CUPE 116

Job Profile

CUPE 116 Hourly - Parking Compliance Officer

Job Title

Parking Compliance Officer

Department

Parking Compliance and Access | Parking and Access Services

Compensation Range

$21.06 - $22.26 CAD Hourly

Posting End Date

March 21, 2023

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

Must be available to work weekdays and weekends evenings in addition to occasional day shifts. The successful incumbent must be available 35 hours per week during the first 4 months in order to complete the mandatory training requirements.

Job Description Summary

Under general supervision, the Parking Compliance Officer is responsible for the daily enforcement of the UBC Traffic and Parking rules and issuing citations to vehicles parking in violation of the rules.

Activities include issuing parking citations, arranging for impounding vehicles, reporting unusual parking incidents and activities, performing traffic control duties and assisting the community with their parking needs.

Organizational Status

Reports to a Parking Supervisor or Parking Operations Manager as required.

Work Performed

Issues parking citations using a hand held ticket writer to vehicles parked against the UBC Traffic Parking Rules and tracks facility utilization in the ticket writer.

Arranges for impounding vehicles when parked contrary to the UBC Traffic Parking Rules. Releases impounded vehicles and accepts payment.

Reports on unusual parking incidents and activities and follows up as required.

Ensures equipment operability; performs basic equipment maintenance duties including inspection and troubleshooting.

Ensures clean, safe and functional facilities. Performs facility inspections and custodial duties, record and report anomalies to manager.

Checks to ensure proper use of parking permits.

Performs traffic control services and assists during special events and shifts where there is a high volume of parking customers. Aids in the informing customers of changes in parking terms or conditions and directs drivers as needed. Remains current on special events and changes to parking on campus.

Provides information about the campus and UBC Traffic Parking Rules to faculty, staff, students and visitors to the University in a courteous and professional manner. Maintains high levels of customer service

Performs other duties related to the qualifications and requirements of the job

Consequence of Error/Judgement

Supervision Received

Direction is provided by the Parking Supervisor in issuing daily routes and setting daily priorities. Work is performed under general supervision and in accordance with established procedures and guidelines. Any unusual incidents and activities are reported promptly to supervisor.

Supervision Given

No direct supervision given. May provide guidance to junior staff to ensure smooth operation of daily parking activities and special events.

Preferred Qualifications

High School graduation.1 year relevant experience or the equivalent combination of education and experience.Customer service experience dealing directly with the public required. Experience with cash handling an asset. Ability to deal with a diversity of people in a calm, courteous, and effective manner. Ability to effectively resolve client complaints in a calm, non-confrontational manner, and by exercising sound judgment. Must have a valid BC drivers license. Must be able to work outdoors in all weather conditions. Must be in good physical condition necessary to perform the requirements of the job, including walking or standing for all or most of the shift. Must be able to carry out work assignments under mínimal supervision. Must have good interpersonal and communication skills and be able to deal effectively with all user groups within the community. Ability to effectively deal with difficult people.

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