IT Support Technician
1 month ago
**Responsibilities**:
- Coverage and Day-to-Day smooth operation of the corporate IT Response Centre (Help Desk), levels 1 and 2
- Monitor and report on the effectiveness of the IT Response Centre.
- Co-Develop and maintain a USER “IT” WEB Portal.
- Key IT performance statistics and special projects as required.
- Co-Develop and schedule user IT training and act as the IT trainer when possible.
- Co-responsible for all new User setup and Administration and asset management software
- First level Active Directory support, printers set up, password resets, laptops, desktops, supporting 150 internal users
- Understand and help administer and support our ERP system and new features
- PC Life-cycle Management including PC Hardware and Software installation and configuration.
- First level support for corporate Cybersecurity environment including Virus and Spam monitoring.
- First level Support and Administration of our “KnowBe4” Security Awareness Training,
- First level “Voice Systems” Support, including Call-center, call recording, and CDR management
- Co-manage Cellular Devices environment including all hardware and mobile security systems.
- Assist in Disaster Recovery planning and execution.
**Knowledge, Skills, and Abilities Required**:
- Solid understanding of current Computer hardware and software systems and programs.
- Proficiency in MS windows 10/11 and MS Office 365. (Outlook, Word, Excel and PowerPoint.)
- A good understanding of Networking and Active Directory setup and management.
- Keep current with IT best practice ideas, concepts and trends, current on new emerging technologies.
- Ability at times to work early morning or late evening shifts on rotation
- Strong interpersonal skills toward effectively dealing with users and vendors.
- Internally motivated and able to work in a team environment as well as work independently.
- Can multitask and coordinate multiple projects to meet deadlines.
- Strong written, verbal, presentation and listening communication skills are essential.
**Desirable Additional Experience**:
- General project coordination / management.
- Familiarity with the Cloud computing model. Implementation and use experience within personal and corporate environments.
- Experience within the IBM i environment including user setup and administration.
- Experience with mobile devices setup and support.
- Experience in developing, integrating and deploying Information Systems.
- Experience with Hardware and/or Software national roll outs.
**Education**:
- Post-secondary diploma or degree in Computing Science.
- 3 years experience within the IT industry.
- 2 years experience working in a similar role providing daily technical support and IT expertise to a multi branch organization.
- Certs; Windows 10 or 11, A+, Security + are an asset
- MCITP certification would be an asset
**Salary**: $60,000.00-$67,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Brampton, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- IT support: 4 years (preferred)
- DHCP: 3 years (preferred)
- ServiceNow: 3 years (preferred)
- VMWare: 2 years (preferred)
Licence/Certification:
- CompTIA A+ (required)
Work Location: In person
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