Product Learning Specialist

3 weeks ago

Toronto, Canada Resolver Full time

Resolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both._

The Product Learning Specialist will be part of the Product Learning & CX Enablement team (aka the Learning Lab). The Product Learning Specialist will design and develop engaging learning experiences that deliver on a best-in-class customer journey, and execute initiatives to ensure our customer-facing teams make the most of our products and best practices.

**About Resolver**:
Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.

We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada’s Great Places to Work six years in a row

**So, what does that really mean for you? Let the hiring manager tell you**:
Hi, I’m Brietta I’m the lucky person who gets to lead our Product Learning & Services Enablement team - also known as The Learning Lab.

Every day CX helps some of the world’s most recognized brands solve compelling problems through our technology. Like Yoda, Samwise or Professor McGonagall, we are the guides in our customers’ journey; translating vision into practical reality. The Learning Lab are the wizards behind the curtain who create the tools and learning experiences that help our customers and consultants excel. If you're a knowledge-hungry builder who's excited to be part of a collaborative, innovative team that prioritizes learner experience, we're excited to meet you

The Learning Lab is rocketing into a high-growth phase: we've identified what our customers and consultants need to succeed, and now it's time to build it out. Among other projects - you'll never be bored - we're rebuilding our onboarding program, strengthening customer tools and templates, and building out a customer LMS. The Product Learning Specialist will develop internal and external product learning, best practice playbooks, and job aids that deliver on a best-in-class customer journey and learning experience.

**Your Day-to-Day - let’s break it down**

**Learning Design and Development (80%)**
**_Measures of Success:_**_ Time-to value for customers (adoption, engagement), content delivery, onboarding success of new hires, creation and curation of learning guides and support materials, and quality of project delivery._
- Own full-cycle development of eLearning and ILT resources from knowledge
transfer to design and authoring.
- Synthesize knowledge from different SMEs, stakeholders, and documentation
sources into engaging, effective learning experiences.
- Create job aids and customer tools including infographics, guidance
resources, slide decks.
- Develop storyboards and prepare narrative scripts in appropriate training
media with an emphasis on interactive learning experience.
- Design and develop video and micro-learning content that can be adapted to
a range of internal and external usage.
- Conceptualize, develop, and implement evaluation measures including
knowledge checks, practice activities, and performance metrics.
- Collaborate with cross-functional teams to identify learning opportunities,
objectives and measures to deliver to our various customer segments.
- Collaborate with internal stakeholders to ensure consistent messaging and
organizational alignment across internal and external learning content.

**Enablement (20%)**
**_Measures of Success:_**
- Manage a sustainable content in our internal and external learning management systems.
- Partner with internal stakeholders to curate content for both our customers and employees to ensure ease-of-use.
- Continuously identify process gaps and areas for improvement that can lead to measurable post-sale outcomes such as time-to-value and customer NPS.
- Support process adherence in order to facilitate seamless project delivery and CX operations.
- Collect and integrate feedback on the usability and effectiveness of customer and consultant enablement tools.
- Partner with Product team to ensure that the CX team receives smooth and timely communication of relevant updates, and additional training and enablement when required.

**People Who Excel (Your Background)**:

- 3-5 years’ experience developing adult learning content for internal and external audiences, including eLearning, ILT, job aids, video, and infographics.
- A clear talent for translating complex concepts into accessible, engaging learning content.
- Demonstrated experience creating, administering and continuously improving learning programs (e-learning, group learning, instructional manuals/course work,

  • Learning Specialist

    1 month ago

    Toronto, Canada LifeWorks Full time

    TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for...

  • Learning Specialist

    2 weeks ago

    Toronto, Canada LifeWorks Full time

    TELUS Santé et LifeWorks se sont récemment associés pour tirer parti de la puissance de la technologie et de nos cultures bienveillantes afin de faire progresser notre objectif commun de bâtir un meilleur avenir plus sain pour tous. En tant que chef de file mondial des services de santé et de bien-être - englobant la santé physique, mentale et...

  • Learning Specialist

    5 days ago

    Toronto, Ontario, Canada LifeWorks Full time

    TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for...

  • Learning Specialist

    2 months ago

    Toronto, Canada Hospitality Workers Training Centre Full time

    **About Us**: As a workforce development organization, the Hospitality Workers Training Centre’s mission is to support a strong and vibrant hospitality industry. We do this by offering high-quality training programs for individuals at all stages of their hospitality career and supporting hospitality employers in recruiting and retaining valued...

  • Learning Specialist

    1 day ago

    Toronto, Canada Hospitality Workers Training Centre Full time

    **About Us**: As a workforce development organization, the Hospitality Workers Training Centre’s mission is to support a strong and vibrant hospitality industry. We do this by offering high-quality training programs for individuals at all stages of their hospitality career and supporting hospitality employers in recruiting and retaining valued...

  • Learning Specialist

    3 days ago

    toronto, Canada Cella Full time

    We are seeking a motivated and dynamic Learning Specialist for a 9-month contract to join our client's team. This hybrid role requires you to work 2 days a week in our client's downtown Toronto office. You will play a key role in supporting the design, development, and delivery of HR solutions that enable our client to achieve its goals and objectives. This...

  • Learning Specialist

    3 days ago

    toronto, Canada Cella Full time

    We are seeking a motivated and dynamic Learning Specialist for a 9-month contract to join our client's team. This hybrid role requires you to work 2 days a week in our client's downtown Toronto office. You will play a key role in supporting the design, development, and delivery of HR solutions that enable our client to achieve its goals and objectives. This...

  • Learning Specialist

    4 days ago

    toronto, Canada Cella Full time

    We are seeking a motivated and dynamic Learning Specialist for a 9-month contract to join our client's team. This hybrid role requires you to work 2 days a week in our client's downtown Toronto office. You will play a key role in supporting the design, development, and delivery of HR solutions that enable our client to achieve its goals and objectives. This...

  • Learning Specialist

    4 days ago

    toronto, Canada Cella Full time

    We are seeking a motivated and dynamic Learning Specialist for a 9-month contract to join our client's team. This hybrid role requires you to work 2 days a week in our client's downtown Toronto office. You will play a key role in supporting the design, development, and delivery of HR solutions that enable our client to achieve its goals and objectives. This...

  • Learning Specialist

    4 days ago

    Toronto, Canada Cella Full time

    We are seeking a motivated and dynamic Learning Specialist for a 9-month contract to join our client's team. This hybrid role requires you to work 2 days a week in our client's downtown Toronto office. You will play a key role in supporting the design, development, and delivery of HR solutions that enable our client to achieve its goals and objectives. This...

  • Product Specialist

    5 days ago

    Toronto, Ontario, Canada RamSoft Full time

    Join RamSoft ( a collaborative and innovative medical software company headquartered in downtown Toronto that is developing and selling novel cloud-based software platforms for radiologists worldwide. We're a global business with 200+ employees located worldwide, and we are proudly headquartered in Toronto – and we are growing quickly. Reporting to the...

  • Learning Specialist

    4 days ago

    Toronto, ON, Canada Cella Full time

    We are seeking a motivated and dynamic Learning Specialist for a 9-month contract to join our client's team. This hybrid role requires you to work 2 days a week in our client's downtown Toronto office. You will play a key role in supporting the design, development, and delivery of HR solutions that enable our client to achieve its goals and objectives. This...

  • Learning Specialist

    4 days ago

    Toronto, ON, Canada Cella Full time

    We are seeking a motivated and dynamic Learning Specialist for a 9-month contract to join our client's team. This hybrid role requires you to work 2 days a week in our client's downtown Toronto office. You will play a key role in supporting the design, development, and delivery of HR solutions that enable our client to achieve its goals and...

  • Bilingual Learning Specialist

    5 days ago

    Toronto, Ontario, Canada LifeWorks Full time

    Build a meaningful careerAt LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people's lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on...

  • Learning Specialist

    4 days ago

    Toronto, Ontario, Ontario, Canada Cella Full time

    We are seeking a motivated and dynamic Learning Specialist for a 9-month contract to join our client's team. This hybrid role requires you to work 2 days a week in our client's downtown Toronto office. You will play a key role in supporting the design, development, and delivery of HR solutions that enable our client to achieve its goals and...

  • Learning and Enablement Specialist

    3 weeks ago

    Toronto, Canada Resolver Full time

    Resolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both._ As part of the Learning Lab, Learning and Enablement Specialist will help Resolver re-imagine how we foster customer engagement and deliver value to some of the world's leading brands. You'll train onboarding cohorts, build customer tools and...

  • Learning Specialist

    7 days ago

    Toronto, Canada Ascendion Full time

    **Description**: - Must have experience in G-Suite Tools, Articulate Storyline. - Must have prior experience in designing eLearning Courses, creating content for learning management systems, design storyboards, uploading courses, pulling reporting on that system, analyze the result, how to create assessment within learning spams. - Any prior experience in...

  • Learning Specialist

    2 weeks ago

    Toronto, Canada G Adventures Full time

    About Us G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years. Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with...

  • Learning & Leadership Development Specialist

    5 days ago

    Old Toronto, Ontario, Canada The Institute for Performance and Learning Full time

    The Learning & Leadership Development Specialist will be responsible for developing, designing and facilitating employee and leadership programs across the organization, with the objective to build, accelerate and develop internal talent. The Specialist will support and operationalize PHO's People Strategy, a success enabler of PHO's new Strategic Plan and...

  • Learning & Leadership Development Specialist

    7 days ago

    Old Toronto, Canada The Institute for Performance and Learning Full time

    The Learning & Leadership Development Specialist will be responsible for developing, designing and facilitating employee and leadership programs across the organization, with the objective to build, accelerate and develop internal talent. The Specialist will support and operationalize PHO’s People Strategy, a success enabler of PHO’s new Strategic Plan...