Program and Administrative Support

3 weeks ago


Peterborough, Canada Peterborough Family Health Team Full time

Family Health Teams (FHT) use a patient-centered approach to primary care that brings together doctors, mental health clinicians, nurse practitioners, registered dietitians, registered nurses, registered practical nurses and pharmacists to coordinate the highest possible quality of care for patients
- when they need it - as close to home as possible. FHTs, in collaboration with Family Health Organizations, are a key component of Ontario’s healthcare plan to reduce wait times, improve access to primary care and keep Ontarians healthy. This is a one year contract position.

**Overview**

The Program Assistant will work collaboratively with the Peterborough Family Health Team (PFHT), Inter-professional Healthcare Providers (IHP) and Administration to support the delivery of FHT Chronic Disease Management (CDM) and Health Promotion programs.

**Major Responsibilities**:

- Assist IHP’s where necessary to support facilitation either remotely or in person depending on need
- Receive and manage all referrals for all FHT programs
- Responsible for all patient IHP program appointment coordination, confirmation and reminder calls
- Manage program attendance lists, including waiting lists
- Compile, assemble and distribute patient education packages; maintain supply
- Ensure program evaluations are available to the IHP’s for each program e.g. Patient experience tool or outcome measurement tool.
- Liaise with IHP to ensure that all programs are marketed and that sufficient cohorts of patients are registered in the program
- Maintain website program profiles and group session dates/locations
- Develop new patient program brochures and program materials as required
- Provide patient IHP program appointment coordination, confirmation and reminder calls
- Assist PFHT with Ministry of Health or other RFP responses as required
- Support quality improvement and performance tracking and reporting, including coordinating data management (development, tracking, analysis and report development)
- Support the implementation of PFHT’s current strategic plan
- Manage Referral Tracking
- Provide administrative support, including reception as required

The above responsibilities are not to be considered all - inclusive; may be assigned other related duties in the interest of efficient operations of the Partners In Pregnancy Clinic.

**Qualifications**
- Post-secondary education in a related field such as business administration considered an asset; completion of Medical Secretary Course (medical terminology, pharmacology) or an acceptable combination of education and experience
- Minimum of 1 year previous experience in an office environment
- Strong interpersonal skills and ability to work in a team environment
- Demonstrated self-starter with the ability to work independently and to work effectively in an inter-professional team environment
- Ability to work discreetly with confidential information
- Knowledge of primary health care in Ontario preferred
- Knowledge of medical terminology preferred
- Strong written and oral language skills
- High degree of accuracy and attention to detail
- Ability to prioritize, plan, organize schedules and work assignments
- Valid Driver’s License
- Clear Police/Vulnerable check

**Additional benefits of joining the Peterborough Family Health Team**
- A provincial leader among Family Health Teams in Ontario
- Excellent team/office environment
- Organizational commitment to work-life balance
- HOOPP Pension Plan

**The Peterborough Family Health Team are leaders in advocating for full vaccination against the COVID-19 virus and its variants, for persons who are medically able to receive the vaccination. All applicants should know that PFHT employees are expected to support this position and if medically able, maintain full vaccination.**

**Job Types**: Part-time, Fixed term contract
Contract length: 12 months
Part-time hours: 22.5 per week

**Salary**: $19.37-$21.80 per hour

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

COVID-19 considerations:
PFHT is a leader in advocating for full vaccination against the COVID-19 virus and its variants, for persons who are medically able to receive the vaccination. All applicants should know that PFHT employees are expected to support this position.

Work Location: In person

Application deadline: 2023-08-27



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