Bilingual Omni-channel Advisor

6 months ago


Winnipeg, Canada DHL Full time

Ranked the World’s #1 Greatest Place to Work in 2021 ©. We are looking for MOTIVATED people like YOU to join our company where we will offer you the opportunity to be a part of a winning team

Starting your career today in Customer Service means that you are kicking off the beginning of a gratifying, long-term career. The opportunities are truly endless here at DHL Express, from across Canada to across the globe Your success is our success - we want you to thrive and achieve your career goals. We have a robust Talent Management program in place where we support you in reaching your individual development goals while your manager guides and holds you accountable.

**Wage**: Bilingual (French)**:$21.53** (for first 3 months) which will increase as per the Collective Bargaining Agreement (CBA).

**Shift**: 11:00am to 19:00 pm

**Who are we looking for?**

As a Full-time Omni-channel Advisor at DHL, you will play a key role in delivering our purpose, Connecting People & Improving Lives, by working in our Call Centre. You will be responsiblefor ensuring 100% internal and external customer satisfaction consistent with DHL performance standards. As well, you will work to ensure consistency in delivering quality service across all customer touch points to continue our journey from Good to Great and sustain our success.

**What you will do**:
DUTIES AND RESPONSIBILITIES
- Provide professional and timely responses to customer inquiries on shipment status, ensuring service failures are mínimal where possible, and that the customer is informed of all progress throughout.
- Gather and provide information on shipment status, address changes, proof of delivery and gather the appropriate details to ensure the timely completion of files that require additional support from other depts.
- Book pick-up calls using the automated dispatch system along with providing rates for both quoted and tariff customers.
- Keep the customer informed and updated, letting the customer know that it might take a few minutes to investigate their issue, to avoid potential customer frustration.
- Respond to customer inquiries quickly, directly, and concisely, helping to drive our NPA (Net Promoter Approach) score.
- Recognize tone, identify, and acknowledge frustration or anger, ask for clarification, demonstrate empathy, and ensure that the customer feels supported and help alleviate frustration.
- Respond professionally with the right choice of words to relay empathy, find creative ways to inject personalities into the conversation to establish an emotional connection with customer.
- Probe customer for value added service/upselling and sales lead generation to meet monthly targets.
- Adhere to all applicable call flow processes and quality assurance requirements.
- All other duties and tasks as assigned by the CS leadership team.

PERFORMANCE OBJECTIVES

Responsible for knowing and meeting the Global/Regional KPI target requirements as defined in the CS Scorecard

Responsible for 100% internal and external customer satisfaction

INDIVIDUAL KEY OBJECTIVES

As per CS Incentive Plan

**What is In It for You?**
- Comprehensive benefits package including both Dental and Medical
- Employee Discounts and Perks

**What you have**:

- Experience in Call Centre Customer Service
- Ability to manage 3 chats concurrently
- Strong multi-tasker and team player with high energy level
- Ability to effectively handle difficult customers
- Proven customer service and interpersonal skills
- Proven decision making / problem solving skills
- Excellent telephone mannerisms
- Excellent written communication and grammar
- Working knowledge of Canadian geography
- Proven ability to work under pressure
- Working conditions
- Must have high speed internet connection with a minimum of 50 mbps upload speed
- Must be able to sit for a long period of time
- Technical Skills
- Typing speed - at least 40 words per minute
- Working knowledge of windows-based PC programs
- Able to navigate computer programs comfortably


  • Omni-channel Advisor

    6 months ago


    Winnipeg, Canada DHL Full time

    Ranked the World’s #1 Greatest Place to Work in 2021 ©. We are looking for MOTIVATED people like YOU to join our company where we will offer you the opportunity to be a part of a winning team! Starting your career today in Customer Service means that you are kicking off the beginning of a gratifying, long-term career. The opportunities are truly endless...

  • Omni-channel Advisor

    6 months ago


    Winnipeg, Canada DHL Full time

    Ranked the World’s #1 Greatest Place to Work in 2021 ©. We are looking for MOTIVATED people like YOU to join our company where we will offer you the opportunity to be a part of a winning team! Starting your career today in Customer Service means that you are kicking off the beginning of a gratifying, long-term career. The opportunities are truly endless...


  • Winnipeg, Canada IG Wealth Management Full time

    Advisor, IG Wealth Management, Corporate Channel Locations: Calgary, Edmonton, Ontario, Vancouver, Winnipeg We are actively looking for individuals across Canada to join our growing team of Corporate Employed Advisors. If you are Mutual fund licensed or Securities licensed and are intrigued by this exciting opportunity, please review the posting...


  • Winnipeg, Manitoba, Canada TEKsystems Full time

    About the RoleWe are seeking a skilled Bilingual Everyday Banking Advisor to join our team in Winnipeg, MB.Job DescriptionThis role offers an exciting opportunity for individuals looking to work with a Big 5 Bank on a contract basis. As a Bilingual Everyday Banking Advisor, you will be responsible for receiving and responding to customer inquiries in both...


  • Winnipeg, Canada The Canada Life Assurance Company Full time

    Permanent Full Time We are looking for a **Bilingual Payroll Advisor**. The Payroll Advisor is responsible for employee data maintenance, responding to pay related inquires that have been escalated from the HR Service Center and providing support to the Payroll Analyst for delivering timely and accurate payroll results to all Canada life employees and...


  • Winnipeg, Canada Imploy Full time

    **Title**: Bilingual Account Manager **Department**: Sales **Employment Type**: Hybrid 2-3 days in office **Location**: Montreal, Quebec **What Would You Do?** The Bilingual Account Manager will cultivate strong relationships with existing clients while actively pursuing new business opportunities. Serving as a trusted advisor, you will oversee product...

  • Beauty Advisor

    2 weeks ago


    Winnipeg, Canada Sally Beauty Full time

    **Job Overview** As a Beauty Advisor, you will play a crucial role in providing exceptional customer service and creating a welcoming atmosphere for our clients. You will be responsible for assisting customers with their beauty needs, offering product recommendations, and ensuring a positive shopping experience. Your expertise in beauty products and trends...


  • Winnipeg, Manitoba, Canada Randstad Canada Full time

    Virtual Business Advisor - Bilingual Job DescriptionJob OverviewA reputable banking company is looking for a Virtual Business Advisor - Bilingual to join their team, working remotely. This role helps businesses meet their immediate and long-term goals by understanding their financial needs and identifying opportunities to deepen customer relationships.Key...

  • Legislative Advisor

    5 days ago


    Winnipeg, Canada City of Winnipeg Full time

    Under the general supervision of the Manager of the Decision-Making Process, the Legislative Advisor facilitates and attends meetings of, the Executive Policy Committee, Standing Committees, Community Committee, other Committees of Council, as assigned, and acts as an Election Officer in City of Winnipeg Elections and By-Elections. The Legislative Advisor...

  • Admissions Advisor

    6 months ago


    Winnipeg, Canada Herzing College Full time

    **Admissions Advisor** Herzing College is currently expanding, and has exciting opportunities for an **Admissions Advisor (Sales) **in the Winnipeg market. If you desire to work with a well-respected higher learning institution, and have a strong interest in helping potential students reach new career and professional goals, please take a moment to examine...


  • Winnipeg, Canada AutoCanada Full time

    AutoCanada is NOW HIRING  an outgoing, motivated Automotive Warranty Sales Advisor to join our growing team in Winnipeg! Reporting to the Director of AutoCanada F&I, the Automotive Warranty Representative/Advisor with respond to online Warranty sales traffic, via Kijiji and other media channels. New to AutoCanada, this innovative and unique role...


  • Winnipeg, Canada AutoCanada Inc. Full time

    **AutoCanada is NOW HIRING **an outgoing, motivated **Automotive Warranty Sales Advisor** to join our growing team in **Winnipeg!** Reporting to the Director of AutoCanada F&I, the **Automotive Warranty Representative/Advisor** with respond to online Warranty sales traffic, via Kijiji and other media channels. New to AutoCanada, this innovative and unique...


  • Winnipeg, Canada Xplore Inc. Full time

    **Position Overview**: * Xplore is now hiring Bilingual Virtual Technical Support Specialist in the Winnipeg, MB area to fully train and work all from the comfort of your own home! We are looking for self-disciplined and innovative individuals with exceptional customer service skills who are looking for the opportunity to leverage these competencies. You...


  • Winnipeg, Canada Xplore Inc. Full time

    **Position Overview**:** Xplore is now hiring Bilingual Virtual Technical Support Specialist in the Winnipeg, MB area to fully train and work all from the comfort of your own home! We are looking for self-disciplined and innovative individuals with exceptional customer service skills who are looking for the opportunity to leverage these competencies. You...

  • Rbc Advisor

    2 months ago


    Winnipeg, Canada Royal Bank of Canada Full time

    **Job Summary** As an RBC Advisor you will add value to clients when it matters most. Using your client - service mindset and natural problem solving skills you will help clients learn how to use RBC’s best in class digital platforms for their everyday banking needs. You will also help individuals and families achieve their goals by opening accounts,...

  • Client Care Specialist

    3 months ago


    Winnipeg, Canada People Corporation Full time

    We are seeking a **Client Care Specialist (Bilingual)** to join our team in Winnipeg, MB. This is an exciting time to join People Corporation. Our high level of acquisition activity and our consistent organic growth continue to define and further enhance our benefits, pension, and HR products and services and how they are delivered to our clients. As a key...

  • HR Advisor

    1 month ago


    Winnipeg, Canada The North West Company Full time

    In your role as the HR Advisor (internally referred to as People Team Advisor), at The North West Company (NWC), you provide first-point-contact support for all manager and employee inquiries and issues related to enterprise-wide HR programs, policies, and procedures. Joining NWC gives you the opportunity for growth and development throughout the company, a...


  • Winnipeg, Canada Assiniboine Credit Union Ltd Full time

    Reporting to the Manager, Service Delivery, Member Communication Centre, the Service Delivery Advisor (SDA) provides high quality member service to Assiniboine Credit Union and Outlook Financial members through a variety of incoming and outgoing communication channels with efficiency and accuracy. The SDA supports members by addressing concerns, identifies...


  • Winnipeg, Canada Canada Life Assurance Company Full time

    Bilingual Claims Assistant **Description: - Permanent Full Time- We are looking for a **Bilingual Claims Assistant.** The main purpose of this job is to provide full administrative support for the entire Living Benefits Claims Department and is the main contact for our Living Benefit insurance partners in the field (agents, brokers, policyholders, Sales...


  • Winnipeg, Canada The Canada Life Assurance Company Full time

    Permanent Full Time We are looking for a **Bilingual **I**nvestigator - Fraud Management (DPIS), Workplace Solutions) with a focus on dental benefits**. Are you a naturally curious problem solver? If so, we are seeking an investigator to join our high-performance team. Familiarity with dental claims or training within the dental industry would contribute...