Jr. Technical Writter

1 month ago

Toronto, Canada Wynshop Full time

**Company Overview**:
Wynshop is a fast-growing technology company pioneering the future of online grocery. Launched in early 2020, Wynshop has quickly established itself as a market leader enabling the world’s largest independent grocers to compete with technology and retail giants by using Wynshop’s grocery-specific digital commerce platform.

We are a diverse team of energetic individuals who think big, challenge the status quo, and strive for excellence in our personal and professional lives. Our potential, like our customers’ success, knows no bounds. At every level, we provide endless opportunities to produce meaningful work in a fast-paced, dynamic environment. We maintain a startup vibe, but with the resources and security of an established “corporate” company. Our global headquarters is in Miami, Florida.

**Position Overview**:
We are looking for a writer to curate and write content for our customer knowledge base. As a member of our international technical writing team, you will learn about all facets of the technical writing process, including planning, researching, writing, and editing documentation for our Wynshop eCommerce product.

This is a fully remote role with a “Home Base” in Toronto, Ontario.

**What you’ll be doing**:

- Curate our Wynshop Salesforce Knowledge Base to improve completeness and searchability
- Assist with the approval and publishing process for knowledge base articles
- Reach out and work with our Support, Professional Services, and Product Management teams to uncover useful information and turn that content into knowledge-base articles
- Write and edit content
- Learn and use Madcap Flare, our publishing software
- Update content in our Litmos Learning Management System
- Learning about our grocery eCommerce solution
- Learning about our Agile software development environment

**What you'll bring to the table**:

- Exceptionally strong written and verbal English communication skills.
- Strong desire to learn about our products and a desire and willingness to ask questions.
- Solid ability to form productive working relationships with technical, authoring, and management personnel in a remote working environment
- Knowledgeable about mínimalist and task-based writing
- Aptitude for learning about technical publishing.
- Self-starter with good organizational skills.
- Passion for customer-focused documentation
- A plus if you have at least six months of experience as a technical writer AND/OR progress towards a technical writing certificate or progress towards a university degree in Technical Communication, English, Journalism, Computer Science, or other relevant education and experience

**What you'll get tin return**:

- Directly influence the adoption of new technologies that are transforming the digital commerce landscape
- The opportunity to gain versatile skills, and be part of a high-energy, high-impact team
- The freedom to pave your career path and accelerate your growth in an organization that is flat and nimble

**Benefits and other perks**:
Our team works from home in the Eastern time zone

Vacation paid time off

Registered Retirement Savings Plan (RRSP) with company match

100% Company-paid Medical, Dental, and Vision Insurance for you and your dependents

100% Company-paid Life Insurance

Education & Learning stipend for personal growth and development

**About Wynshop**

Wynshop is the pioneer Cloud-based e-commerce solution specifically designed for grocers. The company was created by ambitious developers and grocery retail experts who identified a gap in the technology available for grocers to launch, scale, and win online. Wynshop is relentlessly committed to retail technology innovation. We are constantly evolving to provide simple, scalable, and sustainable solutions to our customers’ industry-specific business problems.

Must be legally authorized to work without visa sponsorship for employment.

Wynshop is an Equal Opportunity Employer.

No phone calls, please.

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