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Globalview Payroll Manager

4 weeks ago

Dartmouth, Canada ADP Full time

**At ADP we are driven by your success.** We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our
**CORE** values:
**Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.**

**RESPONSIBILITIES**:

- For Payroll Specialists, create, review, develop and communicate standards, processes that ensure ADP meets or exceed ADP contractual requirements within the groups and adhere to GlobalView & ISAE 3402 standards.
- Review and deploy consistent DTPs.
- Ensure Payroll Validation Process is consistent and accordingly applied.
- Work closely with SSC Team Leads and HR in order to ensure Payroll Specialists are recruited and trained consistently according to GlobalView standards.
- Ensure all Payroll Specialists have the appropriate training planned as defined in the job description (GlobalView tools, Stellar Services, ticket management, core business processes, SLA awareness...).
- Review training plans and advise Team Leads on consistent and ongoing improvement in coordination with Global Education Services.
- Act as advisor whenever relevant in recruitment processes for Payroll Production
- Identify Talent, work with Team Leads and HR ensuring appropriate development plans are created.
- Monitor attrition to be aligned with GlobalView goals, if discrepancies exist propose corrective actions.
- Monitor day to day operations to ensure Payroll Specialists perform in accordance with the defined role and meet our SLAs.
- Monitor escalations for MS and COS clients and report to Team Leads.
- Effectively and consistently manage process changes (including roll out and communication).
- Constantly monitor ticket responses (quality & SLAs).
- Ensure on going coordination: With Application Support and Payroll Production process owners / leads (knowledge sharing, best practices, talent management, shared contribution to FAQs and KM database).
- With counterpart in Shared Service Center. (Knowledge sharing, best practices).
- Work with GES team, Subject Matter Experts (SME) and Team Leads to assure implementing training for country specifics and readiness for on boarding new clients.
- Participate as required in cross regional activities, workshops etc. aiming at sharing and improving on current processes and practices.
- Performs other related duties as assigned.

**QUALIFICATIONS REQUIRED**:

- 5-8 years of directly related experience.
- At least 5 years of experience managing payroll production teams.
- Bachelor's Degree or its equivalent in education and experience.

LI-EU1

LI-Hybrid

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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