Server/bartender

5 months ago

Courtenay, Canada Gladstone Brewing Co. Full time

The position of Front of House Server at Gladstone Brewing Co. is an important one, as you are one of the main faces of the brewery. Whether you're filling a growler, serving one of our delicious in-house burgers, or educating people about the difference between Belgian ales, European lagers, and West Coast hop-forward styles - you know people want our food and beer and you're going to help get it to them. From our humble home-brewing beginnings in a garage on Gladstone Avenue in Victoria, BC, Gladstone Brewing Company has since been established as a mainstay of the Comox Valley - a hub of activity, collaboration, and community. Now with many brews under our belts (and a few awards to show for them), we feel like we are still just beginning with new ideas constantly in development. We want team mates who want to share their skills to drive us forward. We enjoy supporting each other, sharing our beer (and story) with the public and getting the job done every day.

IMPORTANT - please submit the results of your Myers-Briggs Personality test (try personalitypage.ca), along with your cover letter and resume.

You are:

- Outgoing, and a master of quick, genuine interactions with people
- Passionate about quality food and beverage service
- Energetic and fun to be around
- Detail-oriented, organized, efficient and self-motivated
- Able to convey your passion for craft beer and get others excited about it
- Able to anticipate and support your teammate's needs
- A strong communicator

Job Details:

- Serving wage at current provincial standard with inclusion in tip pool

Roles and Responsibilities:

- Sets a high level of service and professionalism for patrons and co-workers
- Excellent knowledge of the brewery's product as well as our secondary options
- Ability to describe different styles of beers to customers
- Taking food orders, effectively communicating with the kitchen, delivering food with speed and accuracy, and ensuring high quality service for our patrons.
- Knowledge of out-of-house options (cider, wine, etc) that is served in-house.
- Present yourself in a casual but professional manner in accordance with Gladstone Brewing Co. company policy
- Responsible for following the cleaning, set up, and tear down routine / checklists for the tasting lounge and patio
- Making note of any damage or maintenance issues that involve the patio area, tasting lounge, and washrooms and reporting to supervisors
- Being able to foresee, prepare and handle multiple different scenarios
- Setting up serving area that is appropriate for the weather
- Restricting entry of patrons if capacity has been reached
- Extinguishing heated situations and banning of patrons
- Filing nightly log and situation reports
- Minor lifting required when transporting / restocking kegs and cooler beverages.

Required Skills and Qualifications:

- Serving It Right Certificate
- 3 years prior experience in service industry
- Cicerone certification considered a strong asset

**Job Types**: Part-time, Casual

**Salary**: $32.00-$37.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Weekends as needed

Supplemental pay types:

- Tips

**Experience**:

- serving: 4 years (preferred)

Licence/Certification:

- Smart Serve (required)

Work Location: In person

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