Junior Beauty Advisor

4 months ago

Hamilton, Canada Clore Canada INC. Full time

**_Job Purpose_**

The Junior Beauty Advisor is responsible for all aspects of the customer service activities in compliance with company standards while maintaining Cloré’s brand image.- The main goal of Junior Beauty Advisors is to maintain a functional yet welcoming store environment, through exceptional courteous customer service and store appearance. A Junior Beauty Advisor must work to attain a general understanding of the products carried at Cloré as well as their basic features in order to promote customer loyalty and satisfaction.**_ Responsibilities_**

**Store Operations**- Provide exceptional customer service with a professional image and service on a day-to-day basis-
- Optimize store sales and increase profitability by monitoring and communicating with inventory specialists for low stock or popular items-
- Monitor sales floor for loss prevention issues and report to the Store Manager-
- Take responsibilities and be dependable with your working schedules to ensure an optimal workflow and efficiencies-
- Be proactive in maintaining a clean and safe working environment-
- Tour the sales floors regularly and become familiar with department sections, general products and popular brands carried in store location-
- Thoroughly understand store policies and procedures-
- Other duties may be assigned as necessary**Staff Relations**- Seek council, guidance, and follow management practices of your Supervisor and Senior Beauty Advisors-
- Work closely with co-workers to support a good team environment**Customer Service**- Deliver and maintain the Cloré’s standard of courteous customer service and professionalism-
- Become familiar with specific customer needs in order to learn to answer questions professionally, and also be able to offer practical advice-
- Keep up to date and promote special promotions, displays and events, such as seasonal sales and in store promotions**Product Knowledge**- Educating self on general store products, major store brands and current beauty trends-
- Give feedback to staff and customers of personal experiences of product usage-
- Submit product reviews as requested in a timely manner**_ Competencies and Person Specification_**
- The role of the Junior Beauty Advisor requires:**Communication** - clear communication skills-
**Team Player** - ability to cooperate and collaborate with others-
**Drive** - a high degree of self-motivation and the ability to motivate others-
**Dependability** - a high degree of reliability, responsibility, dependability and the ability to fulfil obligations in a timely manner-
**Initiative** - a willingness to take on responsibilities and challenges in a proactive manner-
**Self-Assessment** - the ability to handle feedback and constructive criticism-
**Customer Service** - a passion for creating the highest possible customer experience-
**Interpersonal Skills -** ability to interact with others in a positive manner**_ Key Relationships_**
- This person reports directly to the **Beauty Advisor Supervisor and Manager**
- Other key relationships are:- Retail Staff-
- In store customers**_ Physical Requirements and Working Conditions_**- Working in a retail environment with high levels of traffic (customers and merchandise)-
- Standing and walking for the majority of shift-
- Talking and listening to customers and fellow employees-
- Minimal amounts of carrying and lifting (boxes up to 20lbs)-
- Climbing ladders occasionally to reach products on high shelves-
- Irregular working hours, especially during busy seasons**_ Qualifications_**- Hairstyling, esthetics and cosmetology knowledge is an asset-
- Minimum Education Level: High School Diploma or equivalent (GED/OSSD) is an asset-
- One year of customer service experience in a retail environment is an asset, preferably health and beauty.

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