Store Manager

3 weeks ago

Montréal, Canada Rogers Communications Full time

At Rogers, we connect Canadians to a world of possibilities, and the memorable moments that matter most in their lives. We put our customers first in everything we do, and we’re committed to creating best-in-class customer experiences by connecting with our customers in our retail stores from coast-to-coast-to-coast.

Not only is our business strong, but so is our culture. We believe in challenging work, rewarding opportunities, and building an inclusive future for everyone so all of our team members feel proud to bring their whole selves to work. That’s why we believe in challenging work, rewarding opportunities, and building an inclusive future for everyone. Because when our team learns, grows, and reaches their true potential - we can make more possible. At Rogers, your journey is filled with limitless possibilities, build the future you want with us.

Let’s make your possible at Rogers.

**Store Manager**

Our retail team is at the heart of our success. We’re a fast-paced, knowledgeable, outgoing, and diverse team that’s driven to build rapport, problem solve, and share our expertise with customers so we can make a meaningful impact in their lives. This is an opportunity for you to learn various cross-functional skills including marketing, merchandising, training, technical, and leadership.

**Life at Retail - What We Offer**
We invest in our people to unleash their potential so we can win as a team As part of the team, you will have access to a ton of amazing resources, discounts, and perks. To name a few:

- Unlimited access to Headspace Premium for mindfulness training
- Access to a virtual walk in clinic to connect with Healthcare Professionals from home
- LIVX - Fitness Membership to attend classes virtually
- Company matching contributions to charities you support
- Paid time off for volunteering
- Great benefits, pension plan, RRSP, TFSA and Wealth Accumulation Plan
- Employee discounts on our products and services
- Leadership development, Mentorship and Coaching programs

We genuinely care about each other and we’re committed to fostering an inclusive and diverse workplace at Rogers so all of our team members can bring their whole selves to work. We have employee resource groups that build awareness and a culture of allyship for equity-seeking groups, including groups representing People of Colour, LGBTQ2S+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes you different makes us great.

**What We’re Looking for**
We’re looking for someone who is driven by connections, developing relationships, and offering value-added solutions to customers in your local community. You are passionate about building a best-in-class customer experience in a fast-paced environment. You are someone who inspires their team to deliver a superior and consistent customer experience every time. You will foster collaboration within your team and other departments in efforts to provide world class customer service

**What You’ll Do**
Be part of a team that is passionate about creating joyous experiences for our customers and for each other. As part of our team, your expertise will be called upon to encourage and coach your team to create best-in-class customer experiences by connecting with our customers and invest in the growth of employees through a number of world-class development programs. You will challenge the status quo and embrace innovation. You can maximize store profitability by overseeing all financial operations, like inventory control, cash flow and reporting. You will receive ongoing training and development to ensure you have all the necessary skills support the team and find solutions and/or the products that best suit our customers. We are there when our customers need us so you will have the ability to work a flexible schedule.

**Who You Are**
- High School Diploma or equivalent
- Skilled in leading and inspiring a team to succeed
- Elevate and enhance team’s energy through thoughtful and empathetic leadership
- Embrace change and constantly looks for ways to do things better
- Strong analytical and problem-solving skills
- Proven ability to manage a high performing team and exceed retail metrics
- Leadership experience with the ability to attract and hire top talent
- Skilled in delivering exceptional customer service and sales experience
- Invests in the growth and development of the team
- Ability to work a flexible schedule (40 hours/week), navigate multiple computer systems, multitask
- A good knowledge of english is necessary as this role requires regular communication with customers and/or team members in other provinces.

We are building for tomorrow and as we plan for the future to make more possible for our customers, we believe it starts with our retail team. At Rogers,your journey is filled with limitless possibilities - let’s make your possible.

**Schedule**: Full time

**Shift**: Variable

**Length o

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