Customer Business Development Representative

6 months ago

Mississauga, Canada Maple Leaf Foods Full time

**The Opportunity**: Responsible for supporting Customer Sales teams by ensuring key sales information, insights and recommendations are available on a timely basis to enhance customer business development efforts. Equally responsible for providing information and guidance to internal business functions acting as a liaison between our customer and internal teams. Unique opportunity to demonstrate leadership and ability to own key projects and portions of the business over time, such as Community Banner and Summer Cruiser program.

**Snapshot of a Day-in-the-Life**:

- Ensure flawless execution of forecasting, feature planning and order fulfillment, liaising with internal departments to ensure customer expectations are met / exceeded
- Attend and eventually lead key customer meetings -business reviews, planning meetings, new product presentations, etc. with Customer Business Development Managers
- Provide back-up support to Customer Business Development Managers (i.e. vacation coverage etc.)
- Complete analysis, gain key insights and make recommendations on key performance indicators/trends and future opportunities such as sales volume, trade spending, KAAP, shopper marketing programs, new product launches, pricing, credit note spending etc.
- Develop customer presentations & communications (i.e. product launches, customer business plan/reviews, promotions, merchandising, pricing, etc.)
- Effectively communicate customer requirements across all internal functions
- Ensure systems / processes are effectively managed and improved
- Recognize and make recommendations on cost reduction opportunities
- Assist customer team with information requests, key insights, recommendations and processes (support external processes / lead and support internal processes)
- Develop a deep understanding of the customer to provide value-added services to the customer team and customer(s)
- Support internal business functions with information and insights
- Improve internal process to support effectiveness, efficiency and external focus
- Other duties as assigned

**What You’ll Bring**:

- Post-secondary education required - business focus preferred
- 2-3 years’ work experience in a sales or marketing function
- Previous experience handling key accounts considered an asset
- Strong computer skills (Microsoft Office) and good systems knowledge (Cognos, BPCS)
- Strong analytical skills with the ability to gain and communicate key insights
- Strong interpersonal skills
- Good verbal and written communication skills
- Ability to work under pressure in a fast paced, demanding work environment
- Highly organized, fact-based and detail oriented
- Able to anticipate internal/external customers’ needs and proactively seek to satisfy those needs

**What We Offer at Maple Leaf Foods**:

- Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
- An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
- A hybrid work model that embraces remote work for eligible roles, helping team members achieve work-life balance—combining the best of both spending time working remotely, benefitting from focus time, and purposeful collaboration in the office setting.
- Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
- Defined Contribution Pension Plan with company matching that starts on your first day of employment.
- Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
- Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
- Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.

**About Us**: We’re a carbon neutral food company on a purposeful journey to Raise the Good in Food through better nutrition, safer food and workplaces, more humane animal care, and environmental sustainability efforts that protect our planet. We care about our communities and commit to reducing food insecurity in Canada. Join us on the journey. Let’s build a better future, together.

We’re passionate about food. For more than 100 years, we’ve made delicious, healthy protein that Canadians love under iconic national and regional brands, like Maple Leaf®, Schneiders®, and Greenfield Natural Meat Co.® We’re on a journey to become the most sustainable protein company - not just in

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