Disability Claims Specialist

4 weeks ago

Coquitlam, Canada JYSK Canada Full time

Company Description

Do you naturally approach leaves and accommodation requests in a friendly and respectful manner putting colleagues at ease as you help them transition back to work? Are you equally comfortable partnering with managers to find solutions to workforce challenges or issues? Then this position might be a good fit for you.

As one of world’s leading, and fastest-growing home furnishing retailers, we know what it takes to build a satisfying career. We provide a community, a partnership, a team, and an opportunity to learn and grow in your career

**Job Description**:
JYSK is seeking a **Disability Claims Specialist** to join our Human Resources team on a permanent, full-time basis. This role is responsible for the disability and leaves management program and for providing advice and support to management on day-to-day colleague relations and performance management issues.

**This role will be based out of our head office in Coquitlam, BC.**

Disability Claims Management Duties
- Manages the leave of absence programs, including medical and non-medical leave of absence, maternity/parental leave, and work-related leaves
- Manages the more complex work-related disability and other leave claims including acting as a key liaison for managers, colleagues, and WCB/WSIB/CNESST/disability carriers
- Working with key stakeholders, facilitates proactive and respectful Return-to-work (RTW) and Stay-at-work (STW) processes
- Maintains complete and accurate records of leave and accommodation requests in accordance with best practices and statutory/legal requirements

Human Resources Advisor Duties
- Supports on colleague matters within a set district by conducting facilitated discussions with managers to get to the root causes - including posing questions, seeking other perspectives, exploring solutions - then resolving the situation
- Conduct formal investigations for more complex or serious people challenges and escalate to the HR Director when required
- In conjunction with the Learning and Development team, visits stores and coaches Managers and colleagues to build a healthy, engaged, and well supported team so they are better equipped to do their best work
- Provides recommendations to improve the JYSK working culture

**What does this role offer you?**
- Be a part of a dynamic team and culture.
- The opportunity to have a rewarding career with various prospects for career advancement across different functions and teams
- A great benefit package (including medical, vision and dental, EAP, and RRSP program)
- An amazing colleague discount on all JYSK products

**What do you bring to the role?**
- Fluent in both English and French (written and spoken)
- Minimum 5 years claims-related work experience in non-occupational and occupational leaves and disability claims - including strong knowledge of claims coverage issues and managing the process from the point of notification right through to settlement - preferably within retail and/or distribution centre (warehouse) environment
- Experienced with partnering with national claims management providers including WCB, WSIB, CNESST, and Equitable Life is an asset
- Previous experience in a Human Resources advisor role, ideally in retail
- Ability to develop collaborative and meaningful relationships with managers, colleagues, and key stakeholders
- Able to demonstrate excellent judgment in managing complex problems, maintaining a high degree of confidentiality always
- Comfortable working in a rapidly changing environment where priorities change
- Reliable; able to work independently, and as part of a remote team
- Willing to travel nationally - Valid driver’s license required
- Must be authorized to work in Canada

Additional Information

If this sounds like an opportunity for you, come join JYSK and experience it for yourself

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