Operations Manager

2 weeks ago

Surrey, Canada Dogwood Ltd Full time

Dogwood Ltd. in Surrey, BC has an opening for an **Operations Manager**.

We provide services to renowned commercial clients / businesses in the construction, renovation and facility maintenance industry who trust in the quality of our work and customer-service.

The Operations Manager oversees operational performance and compliance, ensures that the operations are aligned with business objectives, and provides direction and leadership to our operational teams. The person in this position has a sound knowledge of the construction/facility maintenance industry and is highly effective in building positive relationships. This position reports to the Chief Executive Officer.

**Why work for us**:

- **Teamwork, communication, cooperation, diversity & inclusion**:

- **Competitive wages**:

- **Discretionary bonus**:

- **Benefits (extended health, dental, vision care, life insurance, critical illness, disability insurance, travel medical insurance, Employee Assistance Program)**:

- **RRSP matching**:

- **Motor-vehicle allowance**:

- **Paid personal days in addition to vacation pay and sick time**:

- **Hybrid work-from-home option after probationary period**:

- **Opportunities for growth / career path**:

- **Continued education / Tuition reimbursement**

**MAIN RESPONSIBILITIES**:

- Oversee daily operations of assigned departments.
- Manage assigned operational teams, provide guidance, leadership and motivation.
- Manage company-wide systems implementations within required timelines.
- Establish, maintain and improve department processes.
- Prepare monthly metric for departments (key performance indicator) - complete and update monthly scorecard for own position and the team.
- Provide input on increasing efficiencies and profitability and work directly with internal stakeholders to address efficiency requirements.
- Work with other management team members on tasks as required.
- Build relationships with clients and meet with them as needed.
- Perform site visits.
- Support teams in building/maintaining client relationships.
- Develop ideas and concepts to upsell current services.
- Responsible for contract review of various company agreements, such as service agreements for subcontractors.
- Assist with estimating tasks whenever required.
- Responsible for the timely pricing for invoice preparation.
- Hold teams accountable to follow established procedures.
- Hold team meetings as necessary.
- Address performance issues and handle performance improvements for team members, if required.
- Demonstrate flexibility in developing processes that can be tailored to suit the needs of our projects due to their nature and work scope.
- Provide coverage for team members when needed.
- Share on-call responsibility according to the established rotation schedule.
- Travel to other branches from time to time to mentor, teach, oversee and motivate staff.
- Perform other tasks as required from time to time.

**SUPERVISORY RESPONSIBILITIES**:

- Build, motivate, and retain a team that consistently meets deadlines
- Collaborate in interviewing and hiring of new employees for the assigned departments in association with the Human Resources department
- Responsible for departmental orientation and training of departmental employees
- Provide ongoing leadership to the assigned departments including supervision, handling performance evaluations, and providing input on salary reviews
- Handle performance issues, disciplinary actions and offboarding in conjunction with the Human Resources department

**QUALIFICATIONS / REQUIREMENTS**:
**Education**:

- Bachelor’s degree in operations management, business management, or related field, or proven relevant industry experience in operations management

**Required Training/Experience**:

- 5+ years of experience in operations management in the construction / maintenance industry

**Required Knowledge, Skills and Abilities**:

- Demonstrated business skills related to budgeting and construction operations
- Knowledge of organizational effectiveness and operations management
- Project Management experience an asset
- Ability to read drawings/blueprints
- Effective leadership skills, strong decision-making and organizational skills
- Strong knowledge of company procedures
- Strong computer skills in Microsoft Office, incl. Excel
- Ability to establish and meet goals and objectives within tight deadlines
- Strong communication and listening skills
- Strong interpersonal skills - ability to establish and maintain effective working relationships
- Ability to prioritize tasks
- Demonstrated ability to work in a cross-functional business environment
- Strong analytical skills
- Strategic thinker

We are an equal opportunity employer and value diversity at our company. Dogwood Ltd. offers a competitive compensation and benefits package. We cultivate teamwork and cooperation. If you would like to join our team, we would love to hear from you.

**Job Types**: Full-time, Permanent

**Salary**:

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