Assistant Restaurant Manager

4 weeks ago

Toronto, Canada Boccaccio Ristorante Full time

Ristorante Boccaccio is a renowned Italian restaurant located inside the Columbus Centre with a great history and fame in all of Toronto and GTA.
Located in the heart of the city, Ristorante Boccaccio offers a variety of traditional Italian dishes, as well as some unique and innovative creations. Guests can enjoy a cozy atmosphere and friendly service in a warm and inviting atmosphere.
The restaurant offers a variety of appetizers, salads, fresh pasta, and entrees, as well as delicious desserts. The extensive wine list provides a perfect accompaniment to any meal. The restaurant also offers catering services for special occasions. For those who want an unforgettable Italian dining experience, this restaurant is a perfect choice.
Staff is treated equally, and fairly and we believe in offering a good life balance with flexible hours and schedule. We are closed on holidays and long-weekend support the importance of spending quality time with family and friends.

Areas of responsibility include Restaurant/Bar if applicable. Assists in the daily supervision of restaurant operations and assists with menu planning, maintains sanitation standards, and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.

CANDIDATE PROFILE

Education and Experience
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES
- Assisting in the Management of the Restaurant Team
- Handles employee questions and concerns.
- Monitors employees to ensure performance expectations are met.
- Provides feedback to employees based on observation of service behaviors.
- Assists in supervising daily shift operations.
- Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
- Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
- Conducting Day-to-Day Restaurant Operations
- Ensures all employees have proper supplies, equipment, and uniforms.
- Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
- Ensures compliance with all restaurant policies, standards and procedures.
- Monitors alcohol beverage service in compliance with local laws.
- Manages to achieve or exceed budgeted goals.
- Performs all duties of restaurant employees and related departments as necessary.
- Opens and closes restaurant shifts.
- Providing Exceptional Customer Service
- Interacts with guests to obtain feedback on product quality and service levels.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Encourages employees to provide excellent customer service within guidelines.
- Handles guest problems and complaints, seeking assistance from supervisor as necessary.
- Strives to improve service performance.
- Sets a positive example for guest relations.
- Assists in the review of comment cards and guest satisfaction results with employees.
- Meets and greets guests.
- Conducting Human Resource Activities
- Supervises ongoing training initiatives.
- Uses all available on-the-job training tools for employees.
- Communicates performance expectations in accordance with job descriptions for each position.
- Coaches and counsels employees regarding performance on an on-going basis.

Additional Responsibilities
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Assists servers and hosts on the floor during meal periods and high-demand times.
- Recognizes good quality products and presentations.
- Supervises daily shift operations in the absence of the Restaurant Manager.

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