Service Manager

3 weeks ago


Maple Ridge, Canada Mircom Technologies Full time

**Key Responsibilities**:

- Establish and manage technician installation schedules to ensure optimum work load efficiencies and timely equipment deliveries.
- Mentor, train and develop skills with Technicians
- Coordinate installation activities with General Contractors, Engineers and building officials to ensure all documentation and approvals are delivered.
- Identify project changes leading to equipment and labor cost overruns.
- Create an environment which achieves ultimate customer service, while meeting or exceeding branch targets.
- Monitor direct labor hours, project costs, and work schedules.
- Coordinate and assist with expediting material requests, replenishing truck stocks and requesting other necessary supplies for technicians.
- Ensure vehicles are clean and in safe operating condition by conducting regular inspection.
- Ensure all safety guidelines are followed and that the company is in compliance with all regulatory rules and regulations.

***Requirements and Skills**:

- 3-5 years of experience in the Fire and Life Safety industry.
- Proven manager/supervisor experience in the Fire Alarm industry
- Canadian Fire Alarm Association (CFAA) certification or ASTTBC (Applied Science Technologists and Technicians of BC) certification in fire alarm
- University, College, or Technical Post-Secondary education.
- Proficiency to review drawings, conduct field surveys, prepare all required information to perform complete installation activities.
- Ability to work flexible hours including weekends to meet customer/technician requirements
- Strong organizational skills, a positive attitude and the ability to learn quickly.
- Possess a valid driver’s license and a clean driver's abstract
- Strong verbal and written communications in the English language

**What Mircom Offers**:

- A great working environment with opportunity for career advancement
- Competitive salary
- Group Insurance benefits
- Company RRSP program


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