Program Coordinator

3 weeks ago

St Thomas, Canada VON Canada (Ontario) Full time

**Requisition Details**:
Employment Status: Regular, Full Time (1.0 FTE)
Program Name: InterRai Assessor Coordinator
Number of Hours Bi-Weekly: 75
Work Schedule: Days
On Call: Yes

**Job Summary**:
The Coordinator is responsible for providing support to the Manager(s) and for providing leadership and coordination of the day-to-day operations within the framework of VON philosophy, policies, procedures, standards and quality management.

The interRAI Community Health Assessment (CHA) function of this role completes client assessments, creation of care plans and referrals to local programs/services within the framework of VON policies, and Community Support Service and Development Quality Committee as outlined in the Memorandum of Understand for the LHIN

**Key Responsibilities**:

- Ensures the provision of cost-effective client services and programs.
- Assesses clients for service needs, monitors service delivery and contributes to the development, evaluation and promotion of the program.
- Develops and implements program plans to meet department needs.
- Manages volunteers and staff within the program, taking the lead in volunteer orientation, training and in-services within the framework of VON Quality Management standards.
- Maintains regular engagement with clients and other health partners to ensure programs meet community needs.
- Functions as a primary support contact between clients, health professionals, community support and internal team members.
- Tracks and reports the result of program plans and team efforts on a timely basis to the relevant supervisor and internal stakeholders.
- Supports financial accountability within assigned programs by maintaining program budgets.
- Creates and prepares financial and statistical trending reports VON and funder obligations and for program analysis.
- Completes Disaster and Emergency Drills according to VON Disaster & Emergency program/policy.
- Plans and participates in multi-disciplinary meetings as required.
- Practices in accordance with the quality and risk management framework of VON Canada and Occupational Health and Safety legislation.
- Participates in health and safety training including WHMIS and applies this knowledge in the workplace.
- Ensures all workplace incidents are reported in a timely manner in accordance with legislation and VON policies and procedures for workplace injuries and incidents.
- Ability to interpret the interRAI CHA tool
- Risk assessments/identification
- Develop service plan/referral plan (interpreting the CAPs and care planning)
- Send referrals for services identified by assessors to recipient agencies
- Consult with referring agencies on care plans to ensure shared understanding of client needs
and appropriate interventions/services to meet those needs
- Access and review assessments via the IAR (integrated assessment record)
- Positively and professionally represents all CSS agencies and service providers in the SWLHIN

**External and Internal Relationships**:

- Timely communication and follow-up with clients, and community partners/professionals as required.
- Timely communication and follow-up with internal staff

**Education, Designations and Experience**:

- Post Secondary Diploma in Health/Social Science discipline or the equivalent combination of qualifications/education.
- 2-3 years of related experience in community and health-based care.
- 1-2 years of experience in program planning and evaluation is an asset.
- Experience in volunteer administration an asset.
- Experience or understanding of the not-for-profit healthcare environment is an asset.

**Skill Requirements**:

- Demonstrated commitment to working in an environment with high confidentiality and discretion.
- Demonstrated knowledge of the social and health care services network and community resources, as well as a proven ability to build strong relationships within the community.
- Excellent oral and written communication skills.
- Able to work both independently and within a team.
- Strong organizational skills with an ability to prioritize, multi-task and handle competing deadlines.
- Strong customer service skills.
- Ability to problem solve and adjust to rapidly changing priorities in a deadline.
- Proficiency in Windows OS and MS Office Suite programs.
- Must demonstrate attention to detail.
- Successful completion of interRAI CHA and software training
- Maintain competency in interRAI CHA & CAPs/care planning (10 assessments per month
minimum)
- Ongoing education/knowledge of community resources
- Available for weekend assessment coverage across local geography

**Other**:

- Must have personal vehicle and possess both a current driver’s license and proof of vehicle insurance.
- A current and original copy of a satisfactory Criminal Records Check is required.
- A Vulnerable Sector Search and/or Child Abuse Registry Check may be required.
- Ability to speak French is an asset in French Designated areas.
- Must be able to wear Personal Pro

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