Client Services

4 weeks ago


Victoria, Canada H&R Block Full time

_The Client Service Professional _
H&R Block is the world’s largest tax services provider and the leader in the tax preparation industry. Each year, H&R Block employs thousands of seasonal and part-time associates as Tax Professionals in our tax offices nationwide.

With flexible options for those looking to earn some extra income or opportunities to grow a career with an industry leader, it is easy to see why so many Tax Professionals return to H&R Block each year.

The Client Service Professional is responsible for ensuring that each client receives the best possible care and attention. This is achieved by greeting/acknowledging each client, identifying his/her needs, and providing prompt and accurate information while maintaining a pleasant and professional atmosphere.

The Client Service Professional duties include:

- Greets and welcomes each client.
- Determines the client’s service needs and assigns the client to an appropriate Tax Professional
- Answers the telephone in a professional manner, providing callers with basic information about services and fees when requested.
- Receives and secures cash, cheques, debit/credit card receipts, and balances the cash as part of the mid-day or end-of-the-day closing procedures.
- Records all transactions in the Point-of-Sale computer and completes bank deposits in accordance with the District Manager’s instructions.
- Schedules client appointments
- Maintains proper office appearance and cleanliness.

**Job Types**: Full-time, Part-time, Temporary, Casual

**Salary**: $17 per hour

Work remotely
- No

**Job Types**: Full-time, Seasonal
Contract length: 3 months

**Salary**: $17.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 1 year (required)

**Language**:

- fluent English (required)

Ability to Commute:

- Victoria, BC (preferred)

Work Location: In person

Application deadline: 2024-02-18
Expected start date: 2024-02-15



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