Lead, Operations Support

4 weeks ago

Ottawa, Canada MBC Group Full time

**Lead, Operations Support**

MBC Group is seeking a bilingual leader for the Operations Support Specialist team. This role will be based in Ottawa, Ontario and will support a Line of Business (LOB). If you are a leader that loves to solve problems, have exceptional client service skills, and a desire to achieve goals - we want you on our team

**About MBC Group**

MBC Group is a leading multi-disciplinary Engineering firm which offers a diverse suite of services including Structural, Civil, Mechanical and Electrical Engineering, Quantity Surveying, Cost Consulting, Project Management, and Environmental Consulting services. Our vision has always been to act as a single source for our clients to reduce their bottom line and ensure every assignment is brought to completion in the most efficient and streamlined way.

MBC Group is growing fast; our future is bright, and we believe the creativity and expertise of our team members is the path to get us there. We are looking for individuals that are passionate about what they do and think creatively to provide the best solutions for our clients. If you are seeking a positive, challenging, fast-paced work environment, with potential for growth and exciting work, this is the place for you.

**What you will do**

You will provide team leadership to the Operations Support Specialists located across Canada. Your other key responsibilities will be supporting an operational Line of Business group by providing support in the following areas:

- Workflow Management. Coordinate the workflow of the LOB. Input updates and track progress using project management tools.
- Project Files. Open new project files and maintain accurate records in MBC Group’s database.
- Key Performance Indicators (KPIs) Support. Monitor KPIs and report on progress to management based on specific LOB operational requirements.
- Client Service. Maintain the client database and ensure all information is up to date.
- General Administrative Support. Provide general administrative support to the LOB. This includes safety tasks, office supplies, filing, and data entry. Assist with ad-hoc projects as needed.

**What you will bring**
- A diploma or certificate program in business administration from a recognized post-secondary institution, or a combination of equivalent education and work experience.
- A minimum of five years in a similar administrative or operational role. Experience in the restoration industry would be preferred.
- Demonstrated proficiency and experience in the following areas: - team leadership, Microsoft Office Suite, client service, communication, and organizational skills.

**What we offer**
- Competitive pay
- Employer-paid Health, Dental & Insurance benefits
- Flexible work environment
- Opportunity for growth and development
- Great team environment

**Next steps**

We invite applicants to submit a resume. If you meet our qualifications, we’ll be contacting you

**Job Types**: Full-time, Permanent

**Salary**: Up to $65,000.00 per year

**Benefits**:

- Casual dress
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care
- Work from home

Schedule:

- Day shift

Work Location: Hybrid remote in OTTAWA, ON

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