Lead Host/hostess

3 weeks ago

Guelph, Canada Bardo Full time

You are passionate about providing memorable guest experiences.
- You enjoy working as part of a team and supporting those around you.
- You have natural leadership and experience in a more senior position
- You have at least 2 years of experience in a Restaurant Host role
- You have experience operating Open Table software
- You are Smart Serve Certified
- You are looking for a position with endless growth opportunities
- You have full open availability.

**Duties & Responsibilities**
- Arrives to work promptly, well presented in perfect dress code with all tools necessary for the job and ensures all hosts follow the same standard
- Proudly represents and leads the host team; providing guidance, direction and training to maintain standards and help to maximize the potential of other team members
- Continually looks for ways to increase efficiency and productivity, creates or updates processes and procedures to raise the bar on service and effectiveness of host position
- Gains a thorough understanding of OpenTable and Micros software to maximize floor plans and reservations; shares knowledge of software systems with team members
- answering questions or direct inquiries appropriately and in a timely manner
- Presents a welcoming & inviting front door aesthetic by keeping entrances, outdoor walkways clean and tidy and ensuring host area and entryways are uncluttered, well-stocked and organized
- Becomes familiarized with the expected number of dining room reservations for lunch and dinner service, as well as external and internal events that may impact reservation levels - develops and maintains an events calendar to further inform themselves and the team regarding potential opportunities or concerns.
- Ensures dining room menus are correct and their appearance impeccable; confirms any special event menus have been prepared and are printed accurately.
- Directs and instructs the dining room staff on customer needs and special requests.
- Ensures confirmation of upcoming reservations within established guidelines.
- Attends the weekly FOH management meetings and ensures all information relevant to their department is relayed promptly, accurately, and efficiently.
- Works with the General Manager and/or Restaurant manager on optimizing OpenTable floor plans to best accommodate the largest number of guests while maintain brand standards of quality of service and product.
- Looks ahead at future reservations to ensure all details are in place and all departments are informed of upcoming requirement, and arranges every shift such that the maximum number of potential guests are achieved at the bar and in the dining room.
- Fully understands Bardo Guelph’s group booking policies, can and does approve such bookings as they are requested.
- Confidently maintains the flow of guests into the dining room, makes quick decisions on where groups will be seated and effectively suggests timing on the wait if necessary.
- Establishes connections with guests; maintains relationships by familiarizing oneself with guest names, preferences, special occasions, etc.
- Maintains guest database, updates details at each opportunity, strives to expand guest profiles to elevate service and be able to anticipate needs
- Is an ambassador of the property, acts as liaison between guests, service staff and management team.
- Regularly conducts open menu counts and communicates this information as well as upcoming expected reservation levels to the FOH managers and BOH managers - implements a staggered seating at the door if deemed necessary.
- Conducts regular quality checks in washrooms and restocks as necessary.
- Continually seeks ways to provide outstanding service, demonstrating for other hosts how to exceed guests’ expectations.
- Willingly accepts additional tasks outside of job description, cooperates happily to accomplish organizational goals.
- Graciously adapts schedule when necessary, works during peak business times

**Advantages to being part of the Bardo Team**
- Competitive wages
- Benefits for permanent full-time employees
- Discounts at all Pearle Hospitality properties (restaurants, hotels and spas)
- Training and Development to support personal & professional growth
- Career opportunities across all Pearle Hospitality properties
- A fun place to work with an amazing team & company culture
- An opportunity for further development into Management roles
- Pearle Hospitality and affiliated companies, including Bardo Restaurants, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the hiring manager._

**Job Types**: Full-time, Permanent

Pay: Up to $19.00 per hour

Expected hours: 30 - 35 per week

Additional pay:

- Tips

**Benefits**:

- Company events
- Dental care
- Discounted or free

  • Host/hostess

    6 months ago

    Guelph, Canada Buon Gusto Full time

    **Downtown Guelph’s leading casual dining restaurant is looking for a Host/Hostess with an enthusiastic, upbeat, and bubbly personality to join our growing team!** **From the warm welcoming we provide our guests, to promptly seating them, up to the moment they leave, hosts play an essential role in our business! If you are looking for a new challenge...

  • Host/hostess-weekends

    6 months ago

    Guelph, Canada Stacked Pancake & Breakfast House Full time

    Stacked Pancake & Breakfast House is a growing breakfast/lunch chain that is looking for HOSTESS/HOST as we continue to expand and grow. We are hiring for the following location: (Guelph) What we offer: - opportunities for growth and development -higher than industry standard wages - opportunity for benefits - executive hours (7AM-3PM operation) - part of...

  • Host/hostess-part Time

    3 months ago

    Guelph, Canada Stacked Pancake & Breakfast House Full time

    Stacked Pancake & Breakfast House is a growing breakfast/lunch chain that is looking for HOSTESS/HOST as we continue to expand and grow. We are hiring for the following location: (Guelph) What we offer: - opportunities for growth and development -higher than industry standard wages - opportunity for benefits - executive hours (7AM-3PM operation) - part of...

  • Host/hostess

    5 months ago

    Guelph, Canada Eleven Eleven Real Estate Services Inc Full time

    We are currently seeking a personable and professional individual to join our team as a Real Estate Host/Hostess. In this role, you will be the first point of contact for potential buyers and visitors, creating a welcoming and informative atmosphere. **Responsibilities**: - Greet potential buyers and visitors with a warm and friendly demeanor, providing a...

  • Host/hostess

    7 months ago

    Guelph, Canada State & Main Full time

    **STATE & MAIN KITCHEN AND BAR** State & Main is an upscale, casual dining brand with locations across Canada. Our warm, energetic restaurants offer approachable elevated comfort foods, paired with craft cocktails and a broad range of wines. Our team shares a passion for delivering a quality experience to our guests. If you’re a hardworking, fun-loving...

  • Host/hostess - Weekends/ Long Weekends

    5 months ago

    Guelph, Canada Stacked Pancake & Breakfast House Full time

    Stacked Pancake & Breakfast House is a growing breakfast/lunch chain that is now looking to hire dynamic, outgoing and friendly HOST/HOSTESS. You must be fun, energetic and have passion for engaging and wowing our guests. We are hiring for the GUELPH Location: What we offer: - opportunities for growth and development - opportunity for benefits - executive...

  • Host/hostess - Weekends/ Long Weekends

    6 months ago

    Guelph, Canada Stacked Pancake & Breakfast House Full time

    Stacked Pancake & Breakfast House is a growing breakfast/lunch chain that is now looking to hire dynamic, outgoing and friendly HOST/HOSTESS. You must be fun, energetic and have passion for engaging and wowing our guests. We are hiring for the GUELPH Location: What we offer: - opportunities for growth and development - opportunity for benefits - executive...

  • Host/cashier

    5 months ago

    Guelph, Canada Buon Gusto Full time

    Downtown Guelph’s leading casual dining restaurant is looking for a Host/Hostess with an enthusiastic, upbeat, and bubbly personality to join our growing team! From the warm welcoming we provide our guests, to promptly seating them, up to the moment they leave, hosts play an essential role in our business! If you are looking for a new challenge focused...

  • Host/hostess

    1 month ago

    Guelph, Canada Eggcetra Restaurant Full time

    Responsibilities: - Greet and welcome guests as they arrive at the restaurant - Escort guests to their tables or waiting areas - Provide menus and inform guests about daily specials - Take and manage reservations over the phone and in person - Manage the waitlist and ensure timely seating of guests - Monitor dining room for seating availability,...

  • Host/hostess

    5 months ago

    Guelph, Canada Pur & Simple Full time

    **PUR & SIMPLE in Guelph, ON - A breakfast restaurant is looking for dynamic people to host and serve their valued customers. What we need is SIMPLE actually... we want PUR'ly passionate people who love people and the hospitality business. Serving people in a warm, friendly atmosphere is what we do! The hours are awesome, no late nights and plenty of free...

  • Host/hostess

    6 months ago

    Guelph, Canada Pur & Simple Full time

    **PUR & SIMPLE in Guelph, ON - A breakfast restaurant is looking for dynamic people to host and serve their valued customers. What we need is SIMPLE actually... we want PUR'ly passionate people who love people and the hospitality business. Serving people in a warm, friendly atmosphere is what we do! The hours are awesome, no late nights and plenty of free...

  • Full Time Host

    5 months ago

    Guelph, Canada Beertown Public House Guelph Full time

    JOIN THE MOST INSANELY GREAT HOSPITALITY TEAM IN GUELPH! Now seeking passionate & welcoming Hosts to join our incredible service team. Our team puts the heart in hospitality by creating inspired, memorable dining experiences for our Guests which starts from the first interaction with our Host team. If you are looking for a new challenge focused around...

  • Hostess /host (Part-time)

    6 months ago

    Guelph, Canada Stacked Pancake & Breakfast House Full time

    **Duties**: - Greeting and serving guests - Bussing tables - Managing waiters and waitresses during service and serving moments - Maintaining cleanliness of dining room and kitchen area - Knowledge of food menu, ability to communicate food preparation and service to guests, ability to take food and beverage orders, ability to work as a team member, ability...

  • Hostess /host (Part-time)

    5 months ago

    Guelph, Canada Stacked Pancake & Breakfast House Full time

    WE ARE HIRING FOR GUELPH AND ELMIRA LOCATION. **Duties**: - Greeting and serving guests - Bussing tables - Managing waiters and waitresses during service and serving moments - Maintaining cleanliness of dining room and kitchen area - Knowledge of food menu, ability to communicate food preparation and service to guests, ability to take food and beverage...

  • Hostess /host (Part-time)

    6 months ago

    Guelph, Canada Stacked Pancake & Breakfast House Full time

    **Duties**: - Greeting and serving guests - Bussing tables - Managing waiters and waitresses during service and serving moments - Maintaining cleanliness of dining room and kitchen area - Knowledge of food menu, ability to communicate food preparation and service to guests, ability to take food and beverage orders, ability to work as a team member, ability...

  • Hostess /host (Part-time)

    5 months ago

    Guelph, Canada Stacked Pancake & Breakfast House Full time

    **Duties**: - Greeting and serving guests - Bussing tables - Managing waiters and waitresses during service and serving moments - Maintaining cleanliness of dining room and kitchen area - Knowledge of food menu, ability to communicate food preparation and service to guests, ability to take food and beverage orders, ability to work as a team member, ability...

  • Host/hostess

    5 months ago

    Guelph, Canada MCCABE'S IRISH PUB AND GRILL Full time

    Looking for fun loving and energetic individuals to join the McCabe’s team on a part-time basis! There is nowhere better to work than McCabe’s - join our summer team sports, staff nights, and enjoy company discounts/VIP access to our group of companies downtown Guelph (Bobby O’Brien’s, The Western, Trappers, Palace, Opus). Key Responsibilities: -...

  • Host/hostess

    5 months ago

    Guelph, Canada MCCABE'S IRISH PUB AND GRILL Full time

    Looking for fun loving and energetic individuals to join the McCabe’s team on a part-time basis! There is nowhere better to work than McCabe’s - join our summer team sports, staff nights, and enjoy company discounts/VIP access to our group of companies downtown Guelph (Bobby O’Brien’s, The Western, Trappers, Palace, Opus). Key Responsibilities: -...

  • Restaurant Operations Manager for Growth and Development

    5 days ago

    Guelph, Ontario, Canada Big Fat Jerk Full time

    We are seeking a seasoned Restaurant Operations Manager to lead our team in the pursuit of excellence. Reporting directly to the General Manager, this role will oversee all aspects of restaurant operations, including menu planning, inventory management, staff supervision, and customer service.Job OverviewThis is an exceptional opportunity for a...

  • Birthday Party Host

    2 months ago

    Guelph, Canada The City of Guelph Full time

    Why Guelph: Guelph is located on the ancestral homelands of the Anishinaabek Peoples, specifically the traditional territory of the Mississaugas of the Credit First Nation. We honour the rich Indigenous history of this place and prioritize our relationships with the Mississaugas of the Credit First Nation and the many First Nations, Inuit, and Métis Peoples...