Junior Systems Administrator
4 days ago
Pixomondo is a solutions-oriented design company that solves creative challenges for our clients and partners. Whether we are crafting never-before-seen visual effects for a feature film or developing innovative original concepts for a global marketing campaign, we leverage our collaborative design process to develop truly award-winning work. Our passion is to deliver the best ideas at the highest levels of quality on-time and on-budget, with the outstanding service you expect from a world-class company.
**Basic Qualifications**:
- Minimum two years experience with technical support or user support, preferably in a production setting
- Working knowledge of Mac OS, iOS and Windows operating systems. Familiarity with Linux desktop
- Experience with AD/Azure AD, Windows 10 and Centos 7, sharing data between platforms and managing permissions.
- Familiarity with remote desktop technologies, such as PCoIP, Teradici and RGS
- Familiarity with ticket tracking, tech support tools, documentation platforms, and diagnostic systems.
- Proficiency with typical video conferencing platforms such as Zoom, Google Chat and MS Teams
- Ability to diagnose, repair or replace computer system components (storage media/drives, graphics/GPU cards, memory modules, fans, etc.)
- Strong analytical problem-solving skills.
- Excellent communication skills and a strong customer service orientation. Highly self-directed.
- Strong familiarity with computer hardware and components, A+ or similar systems administration certification Preferred Education Associate or Bachelor’s degree in Computer Science, Information Technology, System Administration, a closely related field, or equivalent experience required.
**Responsibilities**:
- Manage and prioritize multiple concurrent and competing challenges, issues, ambiguities, and contradictions that inevitably occur when supporting a highly complex and diverse production environment.
- Lift heavy equipment, install, configure, and maintain desktop/laptop computers and mobile devices.
- Keep track of and respond to IT support tickets
Please note, this is an onsite role.
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