Systems Administrator

2 weeks ago


Toronto, Canada GlassHouse Systems Full time

**About **GlassHouse**:
GlassHouse (GHS) is an enterprise system, and managed services solutions provider that develops, designs, and deploys solutions for leading enterprises in Canada and the US. For over 26 years, GHS has delivered an enterprise-level of service and support to clients. Recognized with industry-leading awards each year, GHS translates this differentiation into positive client experiences.

As we continue to grow we are hiring System Administrator. Join a team of professionals led by a diverse set of leaders from across the industry. We are committed to diversity and inclusion and provide resources and support to everyone on our team.

**We are looking for a **Systems Administrator - Microsoft 365 **to join the team in Canada.**

Manage and provide technical assistance to all M365 services, provide support and service delivery to all Managed Services internal and external customers.

**What You'll Do**:

- Manage and administer the Microsoft 365 Environment, configuring and supporting Office 365 tenants including Exchange Online, SharePoint Online, One Drive, Teams and Active Directory
- Participates in the day-to-day operational support and service delivery of the IT Infrastructure by monitoring and responding to incidents and changes through the internal ticketing system.
- Perform administration on user accounts, permissions, access rights, and storage assignment in accordance with best practices regarding privacy, security, and regulatory compliance.
- Identify areas of continuous service improvement and contribute to ongoing projects like O365 backups, End User Management (EDM) and Mobile Device Management (MDM)
- Maintenance of Microsoft environment, configuration, and management of Windows Server Update Services (WSUS)
- Participate and collaborate with the infrastructure team in the management and deployment of Servers, Printers, Networking equipment, workstation imaging and automation, and Backup systems.
- Maintaining inventory of installed software, hardware, and components on the IT Asset Management system
- Provide after-hours support based on the scheduled rotation
- Perform other duties as assigned

**What You'll Need**:

- University degree/diploma in Computer Science/Information Technology or an equivalent education program
- Minimum 5 years of experience supporting and administrating Microsoft Environment, configuring and supporting Office 365 tenants including Exchange Online, SharePoint Online, One Drive and Teams
- Experience in Microsoft Technologies like Active Directory, Microsoft Endpoint Configuration Manager (Previously SCCM), Intune
- Technical and practical knowledge of PowerShell scripting for administration, automation of processes, issue resolution and reporting
- Microsoft 365 Certifications preferred
- Ability to drive Continuous Service Improvement
- Excellent customer service skills with the ability to work with end-users/clients to drive change
- Excellent levels of problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment
- Strong technical understanding of the various hardware, software and networking systems being supported

**Nice to Have**:

- Network Administrators Certificate,
- Knowledge of public cloud platforms like Azure and AWS (Amazon Web Services)
- Knowledge of Virtualization techniques (VMWare, Hyper-V)
- Experience in ITSM ticketing tool - Service Now

**Personal Requirements**:

- Strong verbal communication skills and excellent technical writing skills
- Customer service attitude, be prompt and responsive, be kind and understanding, be proactive and creative
- Dedicated team player and enjoys working in a fast-paced team atmosphere
- Ability to manage multiple priorities, commitments, and projects
- Must be able to develop content, and independently document features for target audiences

**Recognize Yourself Here? Let's Talk**

If you feel you'd be a great fit but don't meet all the requirements listed, we still encourage you to apply. Thank you for considering GlassHouse Systems

**GlassHouse Systems commitment**:
GlassHouse Systems will accommodate individuals with disabilities through each stage of the recruitment process. Please advise us of any needs when your interview is booked and we will do our best to meet your needs.

Any offer of employment will be conditional upon a criminal record check.



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