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Supervisor, Fibre Service Technician

1 month ago

Vancouver, Canada Beanfield Technologies Inc. Full time

**Our Company**:
At Beanfield, we are about building communities, not just networks. For over 35 years, we have been proud to build, own, and operate an extensive & robust fibre-optic network throughout Toronto, Montreal, and Vancouver. We believe that people are at the heart of everything we do. We’re committed to making life better for our customers, our employees, and the communities where we live and work.

Founded in the underserved Toronto neighbourhood of Liberty Village, we've always understood the importance of connection. That's why we committed ourselves to building a fibre-optic network throughout the community and have continued to expand our network ever since.

Now with over 450 employees, we continue to deploy our own independent construction, fibre splicing, installation, network operations and support teams. Our services are delivered to over thousands of commercial and residential service addresses using Beanfield owned facilities.

**Position Summary**:
The Fibre Service Technician (FST) Supervisor will have a primary focus of coordinating the in-field resolution of customer-down or core network incidents with a single-visit resolution. This includes providing incident updates both internally and externally throughout emergency incidents. The FST Supervisor will also manage the coordination and completion of targeted field work required to turn up new Beanfield services or infrastructure.

**What you will be doing**:

- Responsible for the day-to-day duties of the FST team including but not limited to:

- Prioritize and assign tasks accordingly.
- Prepare and organize daily/weekly work for crews with scheduling department.
- Ensure FST team perform tasks, as per company standards and provide excellent customer experience.
- Ensure the crews are working efficiently and safely.
- Execute procedures required to ensure network stability before, during and after maintenance and upgrade activities
- Coordinate with the scheduling department in properly dispatching the Fibre Service Technicians to complete cross connects, set up cabinets, racking equipment, and cabling devices and assisting with the above when necessary.
- Support Beanfield Fibre Service Technicians to minimize downtime and maximize the efficiency of emergency response.
- Work closely with various teams to ensure the swift resolution of any emergency incidents and assist with root cause analysis
- Identify patterns or events that may lead to the diagnosis of any issues or challenges that may be identified by any Beanfield teams
- Provide onsite support for device troubleshooting to include power cycles/reboots, cable testing/replacement, and device handling support.
- Track and monitor progress of daily tasks and communicate with other Beanfield teams.
- Receive and act upon escalations from other Beanfield teams.
- Assist with escalated issues regarding customer-facing diagnosis during circuit turn-up.
- Responsible for Employee Relations of the FST team, including but not limited to training, personal development, assigning duties & tasks, motivating, and coaching/mentoring team.
- Responsible for the Heath & Safety for the Installation team including but not limited to Ensuring all policies and procedures are followed, and responsible for ensuring all tools, PPE and safety equipment are in order worker.
- Administrative Duties:

- Providing accurate and updated reports as requested (daily, weekly, monthly etc. )
- Monitor tickets and verify correct information is reported and updated on tickets.
- Accident & Incident Investigation Reports (Must be reviewed for approval)
- All other duties as assigned.

**What we are looking for**:

- High school diploma and/or post secondary degree or diploma in Business, Technology or Communications.
- 3 to 5 years of relevant/industry related work experience, ideally in the telecommunications industry.
- 1-2 years experience in a supervisory or leadership role preferred but not required.

**Working Conditions**:

- This position requires On-call availability.
- Valid BC Driver's License is required, as this role requires some travel to various job sites.

**What's in it for you?**
- Competitive base salary plus bonus based on individual and company performance.
- Permanent, full-time position.
- Salary range: $75,000.00 - $78,000.00
- A comprehensive group insurance plan - medical, dental, vision care with health and lifestyle spending accounts.
- A fantastic parental leave top-up program.
- Multiple wellness and mental health programs and resources to help you thrive.
- Support for professional and career development.
- Multiple employee resource groups to get involved with

**Diversity, Inclusion, & Equity and Accessibility**
- #INDB_