General Manager

2 days ago

Richmond, Canada Canadian Tire Full time

Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast?

Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home products.

Canadian Tire offers competitive compensation packages including; benefits, potential for profit sharing, extensive training, and career opportunities from within and across the country at the Canadian Tire Retail stores.

**Summary**:
The General Manager is responsible and accountable for building and managing a team that will consistently meet the Associate Dealer's performance expectations in terms of sales growth, retail execution, customer experience and profitability. The role of General Manager requires a close working relationship with the Associate Dealer and the Management Team.

**Main Responsibilities and Tasks**:

- Encourages and maintains a culture that values an excellent customer experience to all customers through effective training, supervision, coaching and performance management.
- Constantly reinforces the need to prioritize customers and sets up realistic expectations on task delivery through retail metrics.
- Leads by example and consistently delivers an excellent customer experience.
- Responds to formal complaints in order to maintain customer loyalty at the highest possible level.
- Maintains community relations in order to build and enhance the image of Canadian Tire.
- Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it.
- Recruits, develops, motivates, recognizes and holds the Management Team accountable to meet established objectives and targets for sales and profitability in their respective departments.
- Plans, organizes, delegates and follows up on work and projects in all areas of the store in order to achieve and measure team goals.
- Holds the Department Managers accountable for the training and development of all staff.
- Is accountable to achieve sales goals, productivity and customer service targets set by the Associate Dealer.
- Develops and implements all store policies and procedures.
- Communicates and ensures compliance with company, store and department policies, as well as health and safety programs and regulations.
- Maintains the utmost in professional appearance, communications and standards.
- Ensures that there is a training structure and that professional development strategies are implemented within the store.
- Builds and maintains rapport with internal and external customers or vendors as required.

**Requirements**:

- Leadership and senior managerial experience in the retail or similar industry.
- Excellent knowledge and understanding of retail and financial principles.
- Excellent knowledge of market trends and competition in the retail and automotive service industry.
- A minimum of 5 years of experience retail sales, retail execution and operations in a management role is required.
- Good working knowledge of each department's products and functions.
- Ability to understand and operate POS and inventory computer systems.
- Experience in a Canadian Tire store is considered an asset.
- Strong belief in the Canadian Tire Values of honesty, integrity and respect.
- Entrepreneurial and results-oriented individuals who possess solid organizational skills.
- Strong team-oriented approach.
- Strong communication skills.
- Proactive problem-solving skills and ability to make ambiguous decisions.
- Ability to multitask, adapt and cope with challenging situations.

**More about the position**:
**Potential Career Opportunities**
- Next levels: General Manager in a larger store and Associate Dealer.

**Physical Demands and Working Conditions**
- Standing/walking for 8 hours.
- Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from "light" to "heavy".

**Our offering includes**
- Competitive compensation and benefit package
- Potential for Profit Sharing
- Employee Shopping Discounts
- Flexible work hours
- Learning and Development opportunities
- Scholarships
- Reward and Recognition Program
- A culture of performance & accountability
- A supportive and positive team environment

**Background Check Requirements**:

- Reference Check
- Employment Verifications
- Criminal Background Check
- Credit Check

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