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Program Manager, Specialized Programs

4 months ago

Toronto, Canada University of Toronto Full time

**Date Posted**:06/05/2024
**Req ID**: 37731
**Faculty/Division**: School of Management
**Department**: Joseph L. Rotman School of Management
**Campus**: St. George (Downtown Toronto)
**Position Number**: 00051835

**Description**:
**About us**:
The Rotman School of Management is part of the University of Toronto, a global centre of research and teaching excellence at the heart of Canada’s commercial capital. Rotman is a catalyst for transformative learning, insights and public engagement, bringing together diverse views and initiatives around a defining purpose: to create value for business and society. rotman.utoronto.ca

**Your opportunity**:
Working under the Director, Program Services & Student Life the Program Manager is responsible for meeting program objectives by managing delivery and student services to the diverse Specialized Programs students.

The Program Manager is responsible for all aspects of operational workflow planning and management working closely with the program staff to align the academic programming with the administrative and program support function as well as with quality client service. The Program Manager’s responsibilities will include the planning and support for the delivery of all extra-curricular and co-curricular, pre-program events and activities, orientation and in-program events and guest speakers. The Program Manager will liaise with counter parts providing program services to other Rotman student populations ensuring that the specialized programs ‘interests, needs and schedules are well represented in planning and delivering services. The Program Manager will work all Rotman Program Services teams to prepare and deliver joint initiatives and events, for example, convocation.

The Program Manager also assumes responsibility for the development and updating of all communication materials related to Program Services including the student communications, newsletters and the coordination of regular updates to this material and the Student Directories. The incumbent ensures that the website and online student resources are updated in a timely manner, again liaising with staff and faculty as appropriate to ensure a coordinated communications delivery. The Program Manager will provide support to faculty members at Rotman and internationally, assemble course materials, assist them with their teaching needs to help manage the classroom experience.

**Your responsibilities will include**:

- Overseeing day-to-day operational needs and service delivery requirements of programs
- Acting as the first point of contact for program-related enquiries
- Working closely with the Associate Directors, Program Services and Academic Directors to deliver an exceptional program
- Advising students on academic and/or financial matters by providing options and consequences incorporating personal circumstances impacting academic success and an understanding of an individual's background.
- Determining a logístical details and activities for events and/or programming
- Organizing, summarizing and circulating program and/or course evaluations
- Analyzing service delivery and/or internal processes and recommending improvements
- Coordinating the preparation and distribution of program and/or course material

**Essential Qualifications**:

- Bachelor's Degree or acceptable combination of equivalent experience.
- Minimum 5 years related administrative experience in planning, organizing and managing events & programs
- Demonstrated experience in supporting curriculum planning, and academic program delivery.
- Experience with online learning tools and event management.
- Experience and sound knowledge of best practices in advising and student services
- Experience working in a fast-paced, high-pressure and high-volume service-oriented environment, with a demonstrated ability to meet tight deadlines and focus on attention to detail
- Demonstrated high level of customer service skills
- Demonstrated ability to speak in large group settings
- Highly developed oral and written communication skills
- Demonstrated ability to meet different deadlines and manage competing priorities
- High customer service skills with sensitivity to various levels of expectation from corporate executives, faculty, staffand suppliers
- Strong computer skills with demonstrated working knowledge of computer software and products, online textbooks as well as MS Office

**Assets (Nonessential)**:

- Experience working in a University setting with graduate students
- Experience with Quercus, MS Teams and Zoom

**To be successful in this role you will be**:

- Adaptable
- Communicator
- Multi-tasker
- Organized
- Problem solver
- Responsible
- Team player

This is a term opportunity until June 9, 2024

**Closing Date**: 06/13/2024, 11:59PM ET
**Employee Group**: USW
**Appointment Type**: Budget - Term
**Schedule**: Full-Time
**Pay Scale Group & Hiring Zone**:
**Job Category**: Student Services

**Lived Experience Statement