Transgas Customer Services Coordinator

4 weeks ago

Regina, Canada SaskEnergy Full time

Position Details- Union - These positions are permanent full time.

Core Responsibilities

Processes and Systems- Assist with developing and maintaining data integrity standards for business systems.- Support the Pipeline Schedulers to ensure proper system and operational balancing on TransGas and interconnecting pipelines.- Take the lead on verifying, investigating, and resolving issues related to daily and monthly customer transportation contracts, measurement, storage, shipper balancing and gas allocations.- Monitor and track customer nomination performance, daily and monthly performance metrics, and review and analyze data to make recommendations on contracting and customer performance.- Participate in investigations and analysis of potential issues associated with contracts, invoices, nomination, measurement, allocation, and customer inventory.- Assist with the administrative tasks associated with managing business policies and programs, create and distribute regular customer communications related to programs, service offerings and various business changes.- Participate in the creation of new TransGas policies/procedures to improve performance in data integrity, department efficiency of customer gas accounts and/or statistical reporting.- Develop and maintain documents, templates, and tools to support daily operations, business policies and customer activities.

Solutions Support-
- Investigate process improvements and provide expertise in the development of new or enhanced system requirements.- Provide guidance, support, and assistance to business teams for technology related requests and/or potential system implementation, enhancements, or optimization.- Research and communicate opportunities to leverage software and enhance system integration for the use in management decision making and strategic development of TransGas Customer Services.-
- Develop documents, templates, and tools to support quality assurance and testing, maintain and execute active test cases and detailed test plans for user acceptance testing for system upgrades, enhancements, and interfaces.

User Support- Provide 1st tier business support to end-users and internal team members, addressing inquiries and issues.- Investigate, test, resolve and escalate system defects and/or user errors within stringent deadlines.- Proactively investigate, verify, analyze, and resolve potential issues associated with contracts, invoices, nominations, measurement, allocations, storage, and customer inventory.- Analyze, generate, and test reports and end-user documentation ensuring information accuracy and timely delivery of requests.- Provide general knowledge transfer and system training for internal and external users where required.
- Note:_ This job description is intended to describe the general nature and level of work being performed and the duties may vary. This job description is not intended to be construed as an exhaustive list of all responsibilities, required skills or related duties which may be assigned or requested._

**Qualifications**:
- Degree in Business Administration, Computer Science or Commerce.- Two (2) years’ experience in operations or the energy or utility sectors.- Two (2) years’ experience in data management, the operation of word processing, spreadsheet, and database software.- Pre-Qualifying Assessment.

OR- Diploma in Business Administration, Information Technology or Commerce.- Four (4) years’ experience utilizing the TransGas Business System.- Two (2) years’ experience in data management, the operation of word processing, spreadsheet, and database software.- Pre-Qualifying Assessment.

Skills & Abilities- Ability to adapt to change.- Ability to use sound judgment in day-to-day activities.- Ability to work independently as well as within a team.- Analytical skills.- Commitment to continuous learning- Critical thinking skills.- Problem solving skills.- Organizational skills.- Verbal communication skills.- Written communication skills.

Additional Information- Travel, including overnight stays away from bid headquarters is required on occasion.

Application Instructions-
- For more information on this position, please contact Human Resources at 306-777-9091.

Closing Date

May 30, 2024

Hourly Rate Range

$39.05 ($5,939.51) - $43.49 ($6,614.83)

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