Express Car Wash Supervisor/manager

5 months ago

Calgary, Canada Dreams Eco Xpress Car Wash Full time

**Dreams Eco Xpress Car Wash** strives to provide the communities we serve with a unique & convenient car wash experience that brings the **best quality, value and service** for our customers’ car washing needs. Dreams uses the most technologically advanced car washing equipment and cleaning and protection products to ensure top quality in an environmentally friendly way. We bring the exterior Express Conveyorized Tunnel Car Wash Model, along with automated pay stations, to allow vehicles to be washed in less than 3 minutes and the ability to process up to 150 cars per hour. We offer FREE Vacuums and Mat Cleaners with any wash purchase. We also offer affordable monthly membership plans.

The **Supervisor/Manager **role will be responsible for ensuring customer satisfaction at our Dreams Eco Xpress Car Wash location(s), starting with our Barlow location, and ensuring our equipment is operating optimally. Day-to-day activities include assisting customers, washing vehicles, training and supervising staff along with identifying and resolving customer concerns and complaints. The Manager will be responsible for the efficient flow and operation of the facility while ensuring we are operating within a set budget.

**Fundamental Responsibilities**
- **Customer Service**:Ensure customer satisfaction with their car washing experience. Help identify and resolve customer concerns and complaints, turning these customers to be raving fans of the car wash. Help our customers with our automated pay stations systems and help run the tunnel wash, bringing vehicles onto the conveyor and ensuring any required prepping of the vehicle is completed.
- **Onsite Sales**:Be the champion in promoting initiatives such as signing people up for our monthly memberships. You will ensure staff are trained in greeting customers with a smile, explain the benefits of the initiatives, and close the sale.
- **Equipment Maintenance**:Ensure all equipment is properly maintained and running at optimal levels. Help keep the site clean both inside and outside.
- **Leadership and Budgeting**: Ensure the location is running optimally and maximizing productivity. Monitor and review financials to ensure we are operating within our budgeted values. Help support strategic direction and set operational and safety procedures to assist the company in scaling its operations to meet its forecasted growth.
- **Training**: Ensure staff are trained and aware of our corporate culture with an emphasis on customer service and providing an unforgettable car wash experience. Establish documented procedures to provide consistency in operations and training. Establish and conduct safety training. Establish opening and closing duties.
- **Staff Management**: Hire, train and manage employees
- **Chemical & Resource Management**: Ensure chemicals and other resources such as water and electricity are optimized with the operations. Manage inventory for supplies.
- **Back Office Reporting and Payroll**: Supervise and review financial reports and payroll to achieve financial goals.
- **Marketing**: Assist with establishing marketing initiatives that will drive volume to the car wash, including social media and local fundraising programs.
- **Cash Management**: Ensure cash is managed appropriately and deposited regularly.

**Strategic Direction**:
To operate the best group of express car washes, providing our customers with a remarkable experience that provides a clean, shiny, dry vehicle in a fast, safe and environmentally friendly way.

**Job Types**: Full-time, Permanent

**Job Types**: Part-time, Full-time, Permanent

**Salary**: $20.00 per hour

Expected hours: 30 - 40 per week

Schedule:

- Holidays
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

Work Location: In person

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