Business Systems Analyst

2 weeks ago

Welland, Canada Niagara Health System Full time

Niagara Health is entering a time of great opportunity and we are looking for exceptional individuals to be part of our extraordinary team and future to focus on digital health technologies that scale far beyond the traditional walls of the hospital. With a vision for supporting an efficient patient experience and a consistent approach to clinical best practices, Niagara Health is preparing to implement a modern Hospital Information System (HIS) in 2024.

We are looking for a Business Systems Analyst who will be the vital link between our information technology capacity and our business objectives by supporting and ensuring the successful completion of analytical, building, testing and deployment project of our HIS.
The work in the HIS Technology & Integration, Business Intelligence and Data Analytics team that have responsibility to migrate data in to our new HIS, to archive historical records and build out the new reporting and analytic capabilities.

**POSITION RESPONSIBILITIES**:

- Collaborate with stakeholders to conduct needs analysis, prepare business requirements and use-cases on approved projects; provide input into resources, technical specs, and workflow analysis in order to successfully frame projects.
- In consultation with stakeholders, define, detail, document reporting requirements and support development cycles.
- Promote and integrate benefits realization principles and framework to ensure the delivery of value in all digital initiatives;
- Works Proactively to identify, baseline and forecast benefits while evaluating risks associated with business requests.
- Change agent responsible to implement the 'change vision' by defining change management requirements for projects, assessing environments and developing change management plans (including communications, training, benefits realization, stakeholder analysis and management, coaching, resistance management, and sustainability plans).
- Ensure change management plans are integrated with project management schedules; work in collaboration with the PMO and all stakeholders to ensure adoption goals are met in accordance with change management plan and business needs.
- Effectively communicate and discuss the status of deliverables, shared issues, and end-user concerns; negotiate, mitigate conflict and build alliances to achieve desired results.
Works with PMO to ensure that change management tasks and deliverables are met and adoption targets achieved.
Builds and maintains morale, motivates and shows appreciation for the team.
- Negotiate agreements and commitments by facilitating communication between business stakeholders and ICT from initial requirements to final implementation.
- Continuous education and research to ensure that the right enabling technologies and practices are utilized and knowledge is shared through training, seminars and conferences.

**KEY COMPETENCIES REQUIRED**:
Interpersonal skills

Listening
- Listens attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making his/her point, and repeating information to ensure accuracy
Problem solving
- Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
Relationship building
- Able to gain trust and establish effective relationships with vendor counterparts and stakeholdersAdaptability/flexibility
- Demonstrates flexibility with respect to changing end user business needs and requirements
Critical thinking
- Has the ability and willingness to see things with an open mind and critically analyze situations and stakeholder perceptions
Dependability
- Has the ability and willingness to work autonomously and take ownership of work activities while ensuring that they are completed in an accurate, efficient, and timely manner
Initiative
- Demonstrates willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
Resilience
- Demonstrates perseverance in difficult situations, overcomes obstacles, and reaches high levels of performance when faced with stressful work situations and time pressures

**QUALIFICATIONS**:

- Undergraduate degree or college diploma specializing in business, project management or a health related field required; Graduate degree considered an asset
- Change Management Certification (e.g. Prosci) considered an asset
- PMP/CAPM/CBAB designation an asset
- Experience in health care/public sector would be an asset
- Ability to solve complex organizational, operational, project and people problems with positive outcomes
- Minimum of 3-5 years working on transformational, complex change initiatives in a large enterprise environment
- Experience working with project management/a project management office
- Proven ability to generate communications, training, stakeholder manageme

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