Claims Analyst

2 weeks ago

Calgary, Canada Cole International Full time

CBSA Corrections Analyst

**Refunds and Amendments Department (RAAD)**
**Cole Canadian office locations**

**Title**
Claims Analyst

**Reports To**
CARM Services Manager

**Summary**
This position will process, monitor, and action post-entry correction and adjustment files, and their transactions, with CBSA as requested by Cole branches or clients.

**Core Competencies**
- Critical thinking
- Initiative
- Communication
- Teamwork
- Problem-Solving
- Customs import and regulation knowledge
- Customer Service
- Organizational Skills
- Computer Skills
- Detail Orientated
- Time Management

**Job Duties**
- Process CBSA import correction or adjustment requests, primarily via form B2
- Ananlyze requests and declarations for correction methods
- Communicate with colleagues, CBSA and importers to obtain information and appropriate documentation
- Participating in import fee or billing dispute processes
- Monitor file status with CBSA trade offices
- Handling of Detailed Adjustment Statements
- Closing B2 entries including diligent review, confirming transactions, issuing credit, invoicing, imaging.
- Adjusting import entries in programs as appropriate
- Providing technical support for other departments and clients in the interpretation of customs legislation and requirements for B2 amends or refunds.
- Monitor and validate transactions and balances on CBSA's Accounts Receivable Ledger (ARL) Daily Notice and Statement of Account.
- Assisting in CBSA Case files, such as Verifications or Compliance Letters
- Contribute to internal training materials and ongoing process adjustments related to current or future CARM programs
- Performs other duties as assigned

**Requirements**:
**Education**:

- Must have completed grade 12 Education with continued studies in the industry, recognized training relating to international trade, business, and management.
- Customs Qualification Certificate, Customs Professional License, Certified Customs Specialist (CCS) or equivalent is required.
- Post-secondary educational studies in management, consulting, tax, logistics, accounting or international trade would be an asset.

**Experience**:

- Minimum of 2 years of customs operations experience with basic knowledge in compliance, HS classification and tariff interpretation, FTA understanding, and a broad knowledge of all customs programs relating to import or export.

**Skills**:

- Excellent interpersonal, communication, and client service skills.
- Must be computer literate with a strong background in the use of personal computers, and Microsoft Office Programs.

**Attributes**:

- Must be detail-oriented, have a strong work ethic, and have a personal desire to achieve positive results.
- Ability to work independently and make positive decisions that will benefit both the client and Cole.

**Working Conditions**
- Flexible work hours
- Healthy work-life balance
- Dual Computer monitors
- Comfortable workstations
- Education and Training available

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

Application question(s):

- Do you have experience in B2 adjustments with CBSA or with CBSA Accounts Receivable Ledger requests?

**Experience**:

- Customs brokerage: 2 years (required)

**Language**:

- French (preferred)

Licence/Certification:

- Customs or Trade Compliance Specialist Certificate (required)

Work Location: In person

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