Café Manager

**Café Manager**
- **Opportunity to create relationships while providing excellent services.**:

- **Become a part of a team that cares and looks out for each other.**:

- **Grow, learn, and improve. We stay informed and invest in our people.**

**About Fair Waves Coffee**:
Fair Waves Coffee Inc. is a franchise business with Coffee Houses located throughout BC and AB. We set out to create a place where friends, family, and strangers could feel good coming together as a community. Waves has been blazing the trail with superbly fresh brewed coffee, a commitment to local craftsmanship and community, and incomparable service.

We are focused on innovation and improvement and we build our team with our values in mind. Instead of hiring people for a job, we hope to build the right culture and financial sustainability where everyone can enjoy what they are doing and feel like this is their home.

**About You**:
You are a professional that is always looking to learn new things. You thrive to always improve yourself as well as the procedures and systems used. Your attention to detail is impeccable. You like to wear multiple hats and multitasking comes natural to you. You live by similar if not same values, vision, and mission as our company. You want to work in a friendly, yet professional environment and are open and honest. You are a critical thinker that can find solutions and solve problems with ease. You are self-driven and like to take ownership and responsibility over your tasks and duties.

**Responsibilities**:
A café manager oversees all aspects of a café's operations. This includes: selling food and drinks, hiring and scheduling staff, menu planning, and maintaining inventory. The manager hires, trains, manages, and oversees the café staff to ensure customers receive the highest level of satisfaction and product quality possible and leads by being a hands-on example at all times.
- Provide friendly, prompt customer service.
- Continually learn about our products and provide good quality foods at all times.
- Master the art of beverage preparation.
- Foster a good working environment.
- Welcome and encourage new staff members and act as a role model.
- Assist in training, supervising, and supporting staff.
- Conduct creative staff meetings.
- Maintain cleanliness in the coffee house at all times.
- Conduct daily cash handling duties accurately and receive reports by the Shift Supervisor of any errors.
- Follow company policies and procedures.
- Create action plans and follow through in a timely manner.
- Place and verify vendor orders and deal with daily issues.
- Resolve customer concerns.
- Sales and financial accountability.
- Adequately preparing staff schedule
- Completing reporting in a timely manner
- Ensuring employee are following good safety and sanitation practice
- Enforcing dress code and store policies
- Ordering supplies in a timely manner
- Build relationship with head office

**Requirements**:

- Strong organizational, interpersonal and problem solving skills
- Must have hospitality, retail and sales experience (minimum 3 years)
- Ability to coach and mentor a team
- Must be able to physically complete the job (eg. lift 10lb boxes, stand on feet for long period of time)
- Must be able to work flexible shifts as business demands
- Exceptional leadership skills.
- Exceptional level of communication skills.
- Ability to meet budgeted sales and profit goals.

**Benefits and Compensation**:

- Competitive salary
- Two weeks, paid vacation per year
- Group benefits plan including dental after the probationary period
- Professional Development Funding

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$24.00 per hour

**Benefits**:

- Dental care
- Paid time off

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person