Operations Manager, Hotel
2 weeks ago
At Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be. Headquartered in Calgary, AB, we currently operate in nine provinces and two territories, managing over 14,600 multi-residential units, 1.25 million sq. feet of commercial space, and 200 executive suites. We are proud to live, work, and play in the neighborhoods we serve, next to our residents, hotel guests and commercial tenants.
We are looking for an Operations Manager to join our Hotel team in Iqaluit, NU. Reporting to the Regional Director, you will anticipate the needs and exceed the expectations of the owners, their customers, as well as their employees by achieving profitability and customer service goals all while providing their employees an exceptional place to work. The Operations Manager, Hotel will succeed by demonstrating they have the know-how to deliver on the vision, the mission and uphold the culture of the hotel chain.
This position requires the ability to be flexible with hours of work, as you would be on call when additional support is needed. Shifts would include weekends, days and evenings.
**What you will do**:
- Monitoring operational efficiencies to ensure profitability while meeting operating and capital budgets
- Maximizing revenue per available room
- Providing staff with skills training to provide value-added service to customers and monitor success of training
- Monitoring customer satisfaction ratings and developing plans to maintain or increase customer satisfaction as required
- Attracting, hiring and retaining qualified employees who deliver on key objectives
- Providing leadership and guidance to maintain high morale throughout the hotels
- Ensuring all health and safety standards are exceeded
- Maintaining all month end documentation and providing the accounting department accurate reports
- Providing cash/credit card summaries as required
- Ensuring banking is completed daily
**What you will bring**:
- A High School Diploma or GED required
- A Diploma in Hospitality Management considered an asset
- Minimum of 5 years’ working experience in the hotel industry, demonstrating progression with each career move
- 3 years’ experience in a leadership capacity
- Previous experience with budgeting and forecasting
- Ability to demonstrate being both a leader and team player
- Superior English communication skills, both written and verbal
- Excellent customer service and interpersonal skills
- Ability to set and monitor goals and provide status updates as required
- Ability to set priorities for self and others in the hotel
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