Operations Supervisor

7 months ago

Maple Ridge, Canada WildPlay Full time

Salary:
As a Park Supervisor with WildPlay, you:

- Work outdoors with enthusiastic teams and a **culture of connectedness.**
- Build a career in a company with **real values.**:

- Have regular opportunities for **learning and personal growth.**
- Go zip lining whenever you want

WildPlay Maple Ridge seeks an adventurous, dedicated and fun-loving Supervisor to lead our team in delivering our world-class guest experience.

This job isn't your average 9-5. Get paid to play with us

**What's Cool About This Job?**
- Flexible schedules that work for you
- Fantastic opportunities for career progression, many of our Supervisors and Managers were guides
- Incredible team
- employees at WildPlay build lifelong friendships
- Extensive training potential, we'll show you the "ropes" on all sorts of things
- Helping people conquer their fears and enjoy our beautiful park in a completely new way

**Job Purpose**

The Park Supervisor is responsible for the day-to-day operations of **WildPlay Maple Ridge**, a multi-element adventure park providing zip lines and adventure courses. In this role you provide direct guidance to the front-line team, demonstrating professional, fun and conscientious qualities and can easily step into the role of a Guide or Guest Services Agent. Every day is a new adventure and you enjoy the breadth of duties that come with inspiring staff, solving operational issues related to people flow and technologies and dealing with the unexpected. At the heart of every day is the desire to deliver an awesome guest experience to each and every park visitor. You champion WildPlay's risk management and brand standards and support the Park Manager in fulfilling his/her accountabilities.

This role reports to the Park Manager (with accountabilities to members of the Park Services HQ team).

**Primary Duties and Accountabilities**
- Direct activities that ensure adherence to WildPlay's standards in guest service, risk management, and employee conduct
- Interact with guests to ensure service expectations are being set, met, and exceeded
- Implement on-site sales strategies to secure immediate and return/referral revenue
- Assist the Park Manager in financial and administrative needs (deposits, cash management, invoice and billing processing, etc.)
- Assist to develop Element and Park operating schedules
- Develop and maintain employees' schedules
- Ensure information and premises security, including oversight of hard copy and electronic systems and records
- Ensure compliance with procedures for the opening, operating, and closing of the Park
- Maintain a clean and neat Park appearance
- Model the standard of guest service and lead fulfillment of principles and processes
- Integrate WildPlay's culture and core values into the day-day decisions made at the park
- Remain aware of liability issues pertaining to Park operations, and ensuring frontline team members are informed and act accordingly
- Ensure adherence to government statutes, laws, by-laws, and permit restrictions relevant to Park operations, and represent WildPlay appropriately to officials
- Maintain accurate issues-management records regarding: conflicts/problems, accidents/incidents, facility maintenance, environmental impact, etc.
- Work collaboratively with the Park Manager to recruit, coach, and deliver ongoing development/mentoring and performance management reviews. This role may be required to provide staff-level training
- Assist the Park Manager with other duties as requested (e.g. marketing efforts, business development efforts, property management, etc.)
- Maintain a solid understanding and high level of training in all Park jobs and roles
- Step in when needed as support for Element and Guest Services staff
- Ensure daily staff duties are fulfilled and act as the point of contact when the Park Manager is off-site. May be designated by the Park Manager to attend Park network meetings and conference calls.

**Qualifications and Experience**

**Knowledge**
- High School Diploma required
- Post-secondary education in business management, tourism, human resources, or related area is desirable (or several seasons of tourism/business work experience)
- Understanding of regional labor standards

**Experience**
- Minimum 2 years front-line experience in a service-related industry
- Previous supervisory/management experience with a team of frontline staff
- Management/supervisory experience in a service-related industry is an asset
- Adventure tourism industry experience or previous experience with WildPlay is an asset.

**Skills**
- Ability to participate in the WildPlay elements, spend long periods at height and in a harness.
- HR management/supervisory skills - hiring, coaching, disciplining, conflict management
- Risk Management awareness
- Excellent organization skills
- Excellent written and verbal communication skills
- Creative problem-solving skills
- Ability to anticipate potential challenges and plan accordingly

Attributes
- Enthusi

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