Rvp Services

What we offer

RVP Services - Public Sector - Services Canada MU

Organization: Focus on Federal Government, Provinces, Cities, Municipalities and Public Sector Agencies with an establish team to deliver and sell a full Public Sector Experience Management including standards, commercials, methods, skills, knowledge with the necessary Canadian clearances, securities, certifications and public relations.(Please note that Utilities and Public Financials Institutions will be covered by Private Sector Industry Focus)

The Services Market Unit Head is a senior SAP leader responsible for implementing the SAP services strategy in their Market Unit. This leader has a strong emphasis on customer success and delivery excellence in combination with a focus on managing the P&L for their results (booking, revenue and margin) whilst maintaining employee trust and engagement. This key position is part of the Global Services team which represents an organization of 20.000 people.

There are five focus areas for this role:
Business Strategy & GTM Leadership: Demonstratable evidence of direct client interaction, direct executive relationship development, and commercial negotiation and experience implementing and delivering complex systems integration arrangements.Acts as the face of SAP to the customer with a commanding executive presence.Drives an innovation mindset in all areas of the business. Takes a future focused approach to markets, talent, products and customers.Develops market segmentation models to maxime market unit performance against financial targets while meeting strategic goals to protect customer success at scale.Has mastered the art of the B2B conversation with all C-levels and delivers the Services message with fluency and the language of the CFO.Ability to develop industry-based market unit GTM model leveraging partners across top accounts, key accounts and volume segment.Executes territory planning, budget and quota model in conjunction with Sales Operations.Creates and executes a vision for the end to end customer experience and employee success.

Organizational & Transformational Leadership: Become the Market Maker.Accountable for managing the full spectrum of services in a holistic manager.Strong focus and ownership on adoption and consumption on SAP offerings in alignment with sales and partners across the full life cycle from Sales to Delivery.Message the Services story across the entirety of SAP products, capabilities, and differentiators creating a world class client experience.Demonstrates negotiation skills in a complex, political environment.Is seen as a thought leader in the broader industry and field (outside of SAP).Significant experience leading transformational change and motivating large teams in a matrixed environment with complex cultures.Is viewed as purposeful leader with a passion for building a culture and uniting teams.Influences others and leads with personal impact creating a followership and an environment of trust.

Services Delivery Leadership: A leader who comes with an advanced set of skills with regard to enterprise consulting, and enterprise systems integration, as well as general management and selling skills. Deep understanding of running a services delivery organization rooted in consulting delivery experience at the individual contributor and manager level.
- Manage and mitigate delivery risk. Responsible for the defining and executing on the regional Service Delivery plan.Accountable for driving regional success through long term engagement with customers along the entire customer lifecycle.Actively manage global delivery resource pipeline to meet market unit demand.Drive productivity manage resources and help improve usage of remote delivery to achieve assigned operational and financial targets. Will bear primary responsibility for ensuring seamless internal integration between Professional Services, Custom Development, Support, Maintenance and Education for the clients in the market unit ensuring one face to the customer and one strategy.

Operational Excellence:A leader strong in the production of outcomes, not just in the forecasting of them. Able to produce a meaningful and predictable professional services business while demonstrating mastery of forecasting.Strong financial acumen with an ability to navigate professional services arrangements in a cloud company.Overall accountability for the delivery portfolio performance month on month, year on year.Ensure

that all Key Performance Indicators (KPIs) are understood and consistently cascaded down to their Market Unit teams. These are tracked and managed in accordance with the established Services governance framework and cadence. Where targets are identified

as being at risk, the Services Market Unit Head works directly with their Market Unit Business Managers to define and drive improvement initiatives to achieve them. KPI's include bookings, revenue, project margins, utilization, delivery and subscription. Collaborate with finance in creating budgets for revenue, expense and operating profit.Manages pricing and discounting across the portfolio of clients, products and individual opportunities with an eye toward maximizing the total performance of the portfolio.Diligent in managing cost of sale and removes friction from the supply chain of selling.Balance available capital for investment across top accounts and key accounts.

Competencies and skills:
Excellent sales experience with CxO level customers
Excellent sales strategy skills at both account and opportunity level
Strong strategic thinking and decision-making skills
Excellent analytical skills in combination with the ability to "think out of the box"
Understanding of Digital Transformation and its impact on customer business
High level of maturity and self-confidence in order to interact with high-level executives, inside and outside the company and often in a boardroom environment
Act with sound judgment and political awareness of sensitive business situations
Ability to manage stress and conflict
Strong process-orientation and organizational change skills

Managerial Experience

Strong stakeholder management and influencing skills, enduring focus on Customer Success and experience in engaging with the C-suite
Proven experience in successfully leading cross functional teams without authority / in a matrix construct
Cultural awareness & sensitivity, experience working across diverse cultures, nationalities and belief systems
Strong interpersonal skills with advanced networking capabilities and business development skills
Experience in decision making within own area of responsibility and managing engagements as a business
Experience with managing a sizeable P&L of over $30m.
Experience in leading and managing a diverse and territorially distributed team in a matrix structure (100+ employees).

Functional Experience

Passion for technology and applied innovation to address customer business problems
Proven ability to drive delivery execution within their area of responsibility, proficiency in aligning cross-topic objectives and approaches within a matrixed organization
Experience in strategic thinking and conceptual design of complex engagements
Solid knowledge of key SAP solutions and respective industry business process understanding.
Experienced at leading customer interaction with senior executives

We are SAP

Our inclusion promise

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID:319376 | Work Area: Sales | Expected Travel: 0 - 50% | Career Status: Executive | Employment Type: Regular Full Time| Additional Locations:

JOB TYPE

Work Day:Full Time

Employment type:Permanent Job

Salary:Negotiable

JOB REQUIREMENTS

Minimal experience:Unspecified