Network Analyst

1 week ago

London, Canada Western University Full time

**Classification & Regular Hours**:
Hours per Week: 35

Salary Grade: 15

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
The Department of Western Technology Services (WTS) is a central resource committed to supporting the teaching and research missions of the University by providing high-quality and cost-effective technology solutions and services to the campus community. WTS works collaboratively with other IT groups within Western’s faculties and support units, to leverage central supported technology solutions and services where it makes sense.

The Network Operations Team’s primary responsibility is ensuring resilient and consistent access to the Western data network which provides computer connectivity, Internet access, telecommunications, and wireless services to campus. Members of this team are responsible for the design, installation, and maintenance of the network equipment supporting these communication infrastructures. These activities include; capacity planning, the creation and review of network disaster recovery plans, proactively monitoring network statistics to determine performance and stability baselines, and responding to issues that adversely affect the stability of these services.

**Responsibilities**:
**Qualifications**:

- Education:
- College Diploma in an information technology field or a University Degree with at least a minor in Computer Science
- University Degree majoring in Computer Science or an Information Technology field is preferred
- Certification related to Advanced Network Design Curriculum is preferred
- Course work in programming is preferred
- Experience:
- 5 years’ experience working with networking technology, including switches, routers and network monitoring/analysis tools
- Experience in electronics, system programming and communications technologies is preferred
- Knowledge, Skills & Abilities:
- Demonstrated knowledge and proficiency in networking protocols and related communications technologies
- Project leadership capability for small to medium network projects
- Ability to share expertise with other Network Analysts to enhance team outcomes.
- Some proficiency in the area of network design and architecture
- Familiarity with various operating system environments
- Familiarity with use of scripting languages
- Proficient in technical documentation to keep documentation and user manuals up-to-date to reflect changes to services and customer feedback
- Demonstrated communication skills to effectively interact with technical and non-technical users
- Ability to handle frequent interruptions.
- Demonstrated ability to research/investigate issues and resolve problems.
- Ability to re-evaluate current procedures and suggest creative ideas for improvement Demonstrated organizational skills, including managing multiple competing priorities and an ability to adapt quickly to emerging priorities
- Ability to explain the immediate context of the situation, asking questions with follow-up, and soliciting advice prior to taking action when warranted.
- Ability and willingness to stay abreast of technological developments with a commitment to ongoing learning and professional development
- Critical thinking and discernment to assess and scope areas for process improvement and an ability to offer creative solutions
- Strong customer service skills to handle inquiries and resolve issues in a professional and timely manner
- Demonstrates awareness by providing client explanations for actions taken relative to customer requirements, needs, and industry trends
- Attention to detail when executing routine tasks
- Takes initiative to ensure that outcomes meet internal and external customer requirements
- Ability to carry out work off hours as required independently with appropriate guidance and training
- Ability to make day-to-day decisions based on established guidelines
- Ability to work independently and collaboratively in a team environment
- Proven ability to interact with people in a professional, respectful and diplomatic manner

**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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