Technician

3 weeks ago

Surrey, Canada BCLC Full time

**Overview**:
BCLC’s two offices are located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam Indian Band), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples in Vancouver and the Tk’emlúps te Secwépemc territory, situated within the Secwépemc Nation in Kamloops. We honour and respect the people, the territory, and the land we are part of.

Joining the Business Technology team at BCLC means you’ll be working with cutting-edge technology to help build a world-class entertainment company. This is an engaged, innovative, capable group of talented individuals working in digital enablement, product delivery services, technology platform enablement, enterprise services, integrity and operations. This enables us to execute the purchase and validation of lottery tickets at over 3500 lottery retailers, manage a complex network of 12,000 slot machines and electronic table games across the province and provide the backbone for BCLC’s eGaming platform, and much more.

We have offices in Kamloops and Vancouver and can also support 100% remote (from within British Columbia) for this position.

**Job Summary**:
The objective of the Technician role is to provide technical maintenance and repair to BCLC equipment, ensuring integrity and efficiency in the delivery of casino entertainment. In addition, completion of projects to enhance the player experience as a part of a team or individually is expected. The Technician will develop and maintain working relationships with various internal and external stakeholders including the player/public, vendors/suppliers, Casino Operators and regulatory bodies. Regular training opportunities will be provided as technology changes with new equipment arrival. BCLC promotes internal growth and has a large suite of educational courses available to learn new skills and upgrade existing skillsets. A robust performance management and developmental program focusing on employee goals is provided with employment. This position may provide service at more than one location, which would involve travel.

**Key Accountabilities**:

- Conducts varied and moderately complex technical work related to repairs and maintenance of all casino gaming equipment;
- Assists in customer service and dispute resolution; Contributes to projects to enhance the player experience as a part of a team or individually is expected;
- Collaborates with peers to proactively and reactively resolve both technical and player issues;
- Develops and maintains working relationships with various internal and external stakeholders including the player/public, vendors/suppliers, Casino Operators and regulatory bodies;
- Completes regular training courses provided by BCLC;
- Take an active role in professional development provided and focuses on continuous improvement.

**Minimum Required Qualifications**:
**Education and Experience**
- Recognized technical degree or diploma in electronics or technology support;
- 3 to 4 years previous technical (hardware) experience or a related background is preferred;
- An equivalent combination of education and/or experience will be considered;
- Previous customer service experience is preferred.

**Technical Requirements**
- Ability to compile and analyse information and make informed decisions;
- Ability to be effective working as a part of a team and individually;
- Organizational skills that include attention to detail;
- Ability to deal with sensitive matters with integrity and a degree of diplomacy, tact and confidentiality;
- Excellent written and verbal communication skills;
- Excellent problem solving, troubleshooting, and analytical thinking/innovation;
- Strong computer skills - MS office suite.
- Develop an understanding of Casino operation and associated repairs;
- Develop an understanding of Casino Standards, Policies and Procedures;
- Develop a thorough knowledge of the gaming systems and modules, the communications rack and its functionality

**Working Conditions**:

- Ability to work flexible hours (shift work);
- Ability to work at multiple locations within a set region;
- Ability to lift 25kg is required.

**Additional Information**:

- BCLC values work life balance and offers remote work options for its employees.

**Please Note**:

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