Product Specialist

3 weeks ago

Halifax, Canada LifeRaft Full time

LifeRaft is seeking a Product Specialist within our Sales Operations Team. This individual will play a critical role in helping to continue our unprecedented growth, working with Account Executives and the Customer Success Team to build and deliver compelling and industry-relevant product demonstrations. Demonstrating our product’s value proposition is the cornerstone of converting opportunities into customers. Sales communications are mainly performed via Zoom, but qualified individuals may also be expected to work with clients on-location in target markets and attend various trade shows.

**What You do as a LifeRaft Marketing & Product Coordinator**
- Work closely with the sales team throughout the sales cycle to understand and convey customer need
- Build and Deliver customized product demonstrations for potential clients that clearly illustrate ROI during the demo (industry expertise)
- Scope and execute successful Proof of Concept trials
- Exhibit technical platform capabilities and ability to relate to the audience which may include leadership of Fortune 500 companies and C-level executives
- Maintain internal CRM (Salesforce) accounts
- Viewed as Subject Matter Expert and in-house Analyst to support and educate clients
- Provide thought leadership and product knowledge for the sales, marketing, client experience, and leadership teams
- Help to expand customer and prospect databases (e.g., trade shows, etc.)
- Overall contribution to company growth and development
- Support the Customer Success team during trials and throughout a client's lifecycle to assure clients are using the product to its full potential

**Requirements**:

- Experience in a product demonstration or solutions engineer position, preferably within the Corporate Security or OSINT Industries.
- Proven record of providing outstanding client interactions
- Strong knowledge of business processes (sales, marketing, service, support)
- Experience working with Corporate Security, Threat Analysts, or Open-Source Intelligence would be of additional value

**Benefits**

We pride ourselves on our innovative spirit and determination to help solve new challenges developed by the complexities of open-source data. LifeRaft provides a threat intelligence and investigations platform, Navigator, to corporate security teams around the world, including some of the biggest brands you've probably referenced today Navigator is designed to identify, track, and validate issues from open source channels (surface, deep web, and darknet) related to executive safety, fraud prevention, and asset & infrastructure protection. Our technology is helping keep these companies, their people, and their operations safe - making a real impact in the world we all live in.

The diversity of our team is integral to our success. We are a team of passionate and supportive individuals and pride ourselves in fostering a collaborative, innovative, and fun culture. We offer our team:

- Attractive & competitive compensation plan & benefits
- Investment in personal and professional growth
- Remote work/office space (with dogs) with flexible hours
- Flexible time off - Take a minimum of 15 days/year with no cap beyond
- Health Benefits & $750 Yearly Lifestyle Subsidy
- Diversity & Inclusion Committee
- Hilarious authentic co-workers & fun social activities

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