Middle Office Associate, Rbc Ph&n Ic

2 weeks ago

Montréal, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Middle Office Associate, RBC PH&N IC | Associé(e), Bureau intermédiaire, RBC PH&N SCP

**What is the opportunity?**

As an Associate in the RBC PH&N Investment Counsel (RBC PH&N IC) Middle Office, you will be a central point of contact and relationship manager to the RBC PH&N IC Front Office personnel as it pertains to Operations matters. You will be a point of escalation for service quality and problem resolution, operational inquiries, and issues/opportunities management. You will also liaise with the various operations’ processing centers-of-excellence to research and investigate inquiries and issues, resolve concerns, and champion business requests to ensure a seamless operations service experience.

**What will you do?**
- Champion service quality awareness and continuous improvement of operational matters for the RBC PH&N IC business.
- Act as Subject Matter Expert for service escalation and problem resolution. Use extensive procedural knowledge and technical expertise of group functions for resolution, understanding full impact of the end-to-end process on sales, RBC PH&N IC service cycle/client experience, and Canadian Operations.
- Research inquiries, issues, and concerns - “carry the baton” to obtain status updates, answers, and solutions - providing a true Middle Office service to RBC PH&N IC business partners.
- Advocate for strong Service Level Agreement (SLA) performance and delivery through ongoing monitoring and coaching within the department and across Canadian Operations, as required on behalf of RBC PH&N IC personnel.
- Proactively identify and monitor group service quality performance gaps/trends against established SLA standards. Analyze root cause and recommend solutions/action plan. Provide advice and counsel for service quality efficiency, effectiveness, and client care opportunities.
- Support the implementation of change process of business strategies, evolving interdependencies related to service quality, problem resolution, and related initiatives with field impact or specific to the group.
- Develop and enhance relationships with Service Partners (RBC PH&N IC offices and various departments across Canadian Operations) to enhance interdependency performance, ensuring equitable balance between service efficiency and effectiveness and the client experience.
- Participate in cross-functional initiatives with RBC PH&N IC and Canadian Operations, acting in a consultative capacity as required for the department manager.

**What do you need to succeed?**
**Must-have**
- Bilingualism (English and French) required as you will regularly do business with partners across Canada
- Exceptional relationship management and analytical skills
- Ability to communicate and partner effectively with Front Office professionals (Investment Advisors, Branch Administrators, and Branch Managers) to research and resolve operational matters
- Broad knowledge of Wealth Management Canada Operations' processes and products (New Accounts/Documentation, Account Transfers, Mutual Funds, QI/FATCA, Fees, Corporate Actions, Dividends/Interest processing, Payments, RESP, etc.)
- Strong foundation in RBC Wealth Management’s operational systems (Broadridge BPS, ServiceLink, ClientSource, ClientLink, etc.)
- Strong understanding of Operations value chain from new client onboarding to asset transfer-in, trade execution, asset servicing, and client reporting

**Nice-to-have**
- Post-secondary education
- Strong working knowledge of Microsoft 365 apps, notably Access, Excel, and PowerPoint
- Ability to work independently and adhere to committed deliverables in a fast-paced, dynamic work environment
- Ability to present information and data in a structured manner to stakeholders of varying seniority levels across the organization

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program, including bonuses, flexible benefits, and competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options

**Job Summary**

**Addres

  • Gestionnaire Middle Office Tenue de Position

    4 days ago

    Montréal, Canada BNP Paribas Full time

    GESTIONNAIRE MIDDLE OFFICE TENUE DE POSITION (NUMÉRO DE L'EMPLOI : 2S-110424-001-MN) Dans un monde qui change, des défis sans précédent exigent des talents inégalés. Rejoignez l’un des Meilleurs Employeurs de Montréal 2024. Nous sommes une organisation dynamique et en pleine croissance dont l’établissement principal est situé au centre-ville de...

  • Financial planning specialist | spécialiste en planification financière

    2 weeks ago

    Montréal, QC, Canada RBC Full time

    Financial Planning Specialist | Spécialiste en planification financière Date d'entrée en fonction : 1 poste à combler dès que possible Rsum du travailDescription du posteDescription du postePartie intgrante des Services de bureau de gestion familialeRBC, le spcialiste en planification financire collabore avec nos conseillers pour offrir des plans...

  • Spécialiste planification financière

    2 weeks ago

    Montréal, QC, Canada RBC Full time

    Financial Planning Specialist | Spécialiste en planification financière Rsum du travailDescription du posteDescription du postePartie intgrante des Services de bureau de gestion familialeRBC, le spcialiste en planification financire collabore avec nos conseillers pour offrir des plans financiers exhaustifs et personnaliss la clientle fortune de RBC...

  • Private Client Associate

    4 weeks ago

    Montréal, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Research Associate

    4 days ago

    Montréal, Canada McGill University Full time

    Please refer to the job aid for instructions on how to apply. Under the supervision of Jack Antel, the Research Associate will be responsible for: - Develops and caries out specialized tissue culture protocols involving human neural cells and corresponding cell lines. Analyzes cells using immune-cytochemical techniques and prepares cells for molecular...

  • Research Associate

    1 day ago

    Montréal, Canada McGill University Full time

    Please refer to the job aid for instructions on how to apply. Position Summary: The main research theme in the group of Professor Berghuis is focused on structural and functional studies of macromolecules relevant to infectious diseases. Position start date is June 01, 2024 (1-Year contract/full-time). Duties will be to: - Contribute to the ongoing...

  • Client Service Associate

    4 days ago

    Montréal, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Bilingual Associate

    7 days ago

    Montréal, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Associate, Operations Iii

    4 weeks ago

    Montréal, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • RF and Mixed Signal ASIC Design Engineer

    3 days ago

    Montréal, Canada HaiLa Full time

    HaiLa is building ultra low power radio communications solutions that will eliminate the need for batteries in wireless communication devices by offering a product that is hyper power efficient that can run indefinitely from harvested energy. Our mission is to enable Ambient Power IoT with sensing everywhere on existing protocols such as Wi-Fi.This is an...

  • Private Client Associate

    6 days ago

    Montréal, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Service Associate, Operations

    4 days ago

    Montréal, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Research Associate

    5 days ago

    Montréal, Canada McGill University Full time

    Please refer to the job aid for instructions on how to apply. Department of Atmospheric & Oceanic Science (Professor Carolina Dufour) Position Summary: - Conducting numerical modelling research on the evolution of kinetic energy in the changing Arctic Ocean. - Analyzing output of numerical model simulations - Performing literature search and making...

  • Quality Analyst

    7 days ago

    Montréal, Canada Soho SQS Full time

    **WHAT WILL BE YOUR DAY-TO-DAY?** - You will be in charge of performing hands-on testing and participating in the automation of testing to reduce operational risk, increasing stability of the current platform, and eventually reducing time to market to increase the business value of the team. - You will review in collaboration with BAs the functional and...

  • (Associate) Banker

    2 weeks ago

    Montréal, QC, Canada JPMorgan Chase & Co. Full time

    Locations 1501 Mcgill College Ave Suite 510, Montreal, QC, H3A 3M8, CA Job Schedule Full time Our Associates are required to proactively keep bankers on track and help them balance business development and client coverage. The Associate Banker will thoroughly understand back-office support and operations, build leadership and sales acumen and learn...

  • RF and Mixed Signal ASIC Design Engineer

    4 weeks ago

    Montréal, QC, Canada HaiLa Full time

    HaiLa is building ultra low power radio communications solutions that will eliminate the need for batteries in wireless communication devices by offering a product that is hyper power efficient that can run indefinitely from harvested energy. Our mission is to enable Ambient Power IoT with sensing everywhere on existing protocols such as Wi-Fi. This is an...

  • Stagiaire, associe

    4 weeks ago

    Montréal, QC, Canada Sagard Holdings Management Inc. Full time

    French to follow Sagard is a multi-strategy alternative asset manager with professionals located in North America, Europe and the Middle East. Sagard invests across three asset classes: Equity, Credit and Real Estate, and since 2016, has grown exponentially to over US$25B AUM and over 300 team members. Sagard aims to generate attractive returns by...

  • Associate Administrative Officer

    7 days ago

    Montréal, Canada United Nations Full time

    The Air Navigation Bureau (ANB) is responsible for providing technical guidance to the Air Navigation Commission (ANC), the Council, and the Assembly. The Air Navigation Bureau provides technical expertise in aviation-related disciplines to States, industry and all elements of the Organization. The Bureau is also responsible for maintaining and implementing...

  • Spécialiste en cyber sécurité

    4 weeks ago

    Montréal, QC, Canada AtkinsRéalis Full time

    Spécialiste en cyber sécurité (ICS/OT) Vous êtes à la recherche d’une opportunité enrichissante en tant que spécialiste en cyber sécurité (ICS/OT)? Ce rôle correspond à la mission de AtkinsRéalis de transformer, d'adopter les technologies numériques et de garantir la croissance continue de ses capacités en cybersécurité industrielle...

  • Financial Data Analyst

    13 hours ago

    Montréal, Canada TS Imagine Full time

    **_About the job_** **_ Who will love this job_** - **A proud advocate -** you enjoy scrubbing and automating compelling data that engages all parts of the business. You are the voice of our customers. - **A teacher and learner -** you like investigating and troubleshooting data related issues across all dimensions of data quality - **A helper - **you...