Retail Associate Team Lead

3 days ago


Waterloo, Canada Martin's Family Fruit Farm Full time

**Located just outside of Waterloo, near St. Jacob's, Martin’s Orchard Market is a first in its class on-farm retail store. Here you will engage with local consumers on all things apple. We are recognized for our great quality apples and Crispy Apple Chips.**

The Orchard Market Team Lead report to the Orchard Market Supervisor and assist in the day-to-day management of the retail store. The OM Team Lead will provide guidance to the Retail Associates in the OM Supervisor’s absence and ensure excellent customer service. The OM Team Lead will be knowledgeable about the Martin’s brand and story, Martin’s apples & apple products, including how they are grown and processed.

**There will be two part-time permanent, day shift positions. Shifts will be scheduled anytime during store hours Monday to Friday 9am to 6pm and Saturday 8am to 4pm for up to 30hours/week. During harvest season, shifts may include up to 3 Saturdays a month. These positions will alternate and share duties with the partner team lead.**

**Responsibilities**
- All associated duties of a Retail Associate, (including cashier duties, merchandise restocking, product displays, product quality, daily sanitation) and customer service duties (customer interaction and product education)
- Assist OM Supervisor with training new hires and other duties as requested
- Input appropriate stock adjustments / inventory into the POS System when orders are received and as requested
- Provide recommendations and insights to OM Supervisor to improve OM product selection, merchandising and customer satisfaction.
- Assist with customer service and prep-work in our Orchard Bake Shop, which features locally baked goods from partner bakeries featuring Martin’s Apples. (Open Thursday to Saturday inside the Orchard Market)

In the OM Supervisor’s absence:

- OM Team Lead is responsible for team leadership and ensuring all appropriate tasks and duties are completed for each shift
- Acts a primary contact at the Orchard Market in case of emergency when on site
- Acts as point of contact for resolution of customer concerns
- Oversees all activities associated with store opening/closing
- Pick-up bake shop goods with company vehicle

**Qualifications**
- 2 years retail/customer service experience
- Excellent customer service, communication and interpersonal skills
- Professional, reliable and responsible
- Good time management skills
- Self-motivated leader
- Valid Ontario drivers' licence
- If you are an enthusiastic individual, passionate about providing great customer service, we would love to hear from you_
- Accommodations for job applicants with disabilities are available upon request._

**Salary**: From $18.00 per hour

**Benefits**:

- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Shift:

- Day shift

Work setting:

- Specialty store

Application question(s):

- Do you have availability to work any scheduled shift during store hours? Monday to Friday 9am to 6pm and Saturday 8am to 4pm - please note hours of work would range 20-30 per week.
- Are you able to work up to 3 Saturdays a month during harvest season from September to December?
- We are located near St. Jacob’s and not on a bus route, do you have reliable transportation?

Work Location: In person



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