Director, Implementation

2 months ago

Toronto, Canada ADP Full time

**ADP is hiring a Director, Implementation - Business Solutions***
- Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
- Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
- Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

As a **Director, Implementation
- Business Solutions**, you will provide leadership and direction for specialty roles in order to support the implementation projects across the MAS/NAS organization.

Every day, you will be responsible for establishing and maintaining best practices for the implementation process and defining ADP’s Quality Implementation standards, supporting productivity enhancements enabling the implementation organization to reach its objectives in terms of Start dollars and Client Satisfaction.

To thrive in this role, you must work collaboratively with other functional units and removes roadblocks to successfully enable our implementation teams to maintain quality for our clients.

**What you’ll do**:_Responsibilities_

**What you can expect on a typical day**:

- Provide strategic leadership, direction and support to the Business Solutions team to ensure we are delivering outstanding support to our implementation partners allowing them to meet key performance indicators for Starts, Client Satisfaction, No Starts and time to start.
- Be an agent of change. Continually evaluate and enhance processes and tools across the team. Drive innovative changes resulting in sustained performance improvements and client experience.
- Foster and enhance relationships with key stakeholders across the business.
- Provide operational leadership for the Business Solutions team, including day to day business direction
- Report to the business on the performance of the Business Solutions team against key performance indicators, including the development and execution of specific action plans for improvement.
- Analyze the client’s Payroll and/or Human Resource requirements and recommend sustainable solutions that will meet their needs and provide the client with the value required to offset or exceed their investment.
- Interpret and analyze information at a client level, distill the information and present the information or recommended solution in a format meaningful to the Senior Executive level.

**TO SUCCEED IN THIS ROLE**:_Requirements _
- Prior experience in onboarding clients into Software as a Service environment, preferably in a payroll or HR Service environment. Minimum 10 years in a management/leadership position.
- Experience in leading a team to consistently deliver results in a high volume and dynamic environment.
- Proven ability to establish and maintain effective, constructive relationships with internal and external clients.
- Advanced technical knowledge related to Payroll, Human Resources and TLM market areas.
- Advanced knowledge of MS Word, Excel, PowerPoint, and MS Project.
- Advanced knowledge of the Payroll and Human Resources industries.
- Advanced understanding of the impact and implications of political, social, economic, technological and competitive trends on client organizations.
- In-depth knowledge of implementation processes, procedures and project management methodologies
- Competent knowledge of ADP products and mainframe.
- Must have extensive experience leading large, diverse teams within a B2B environment.
- Proven leadership of transformational change, delivering measurable results.
- Demonstrated capability to lead quality-focused initiatives and drive organizational excellence (e.g., Six Sigma).
- Demonstrated ability to lead and instill a results-oriented culture through process re-engineering.
- Proven track record in team building and leadership, experience integrating different functional groups to work together.
- Experience leading a virtual team and/or global staffing experience is required.
- Outstanding customer management skills, including diplomacy, clear communication style and relationship development.
- Has a strong understanding of technical, cost and risk implications of potential solutions and how to incorporate them into recommendations.
- Ability to think strategically, grasp business linkages and communicate to others.
- Demonstrated ability to set and achieve performance requirements.
- Proven ability to identify and drive continuous improvements.

**Bonus points for these**:_Preferred Qualifications_
- University Graduate or Professional Certificate with related experience.
- Bilingual (English/French).

**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN**:

- **Focus on your mental health and well-being.** We take care of one another and offer support for your well-beingbecause healthy associates are happy ones.
- **Join a company committed to giving

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