Team Assistant
3 weeks ago
Every child and youth living at their full potential.
**About Grandview Kids**
**Team Assistant (Contract Full-Time) 1 Position**
- Full-Time - 37.5 hours per week (1FTE)
- April 2024 - March 2025
- Onsite / In-Person
Under the general direction of the Manager, the Team Assistant executes tasks that support a client’s participation in programs and services. The Team Assistant’s responsibilities may include: participating in the intake function; creating and updating the client record while ensuring the integrity and confidentiality of client records; scheduling appointments; providing on-site support to the staff and families; completing data entry; uploading client information into the electronic health record; completing chart audits; completing reminder calls; maintaining communication with all other staff members; participating in education, orientation and public relations as required; maintaining a safe work environment; participating in the Centre’s Quality Improvement Program (QIP) activities; and carrying out other tasks as assigned.
**Responsibilities**
- Participates in the intake function by receiving referrals, contacting family and referring source to gather needed information and consents
- Monitoring/following up on requests for medical referrals, diagnosis or other documentation/questionnaires
- Administration of the client record according to established procedures and updating existing records with new referral request and referral concerns
- Admitting client to service navigation program and scheduling and entering initial appointments and Service Navigator appointments with client, family/caregiver, and community agencies
- Verifying and updating client and family contact information, custody status, guardianship and physician involvement and diagnosis;
- Obtaining informed consent for the sharing of information in accordance with Centre privacy and security practices;
- Documenting contact with family and referring source, including consents provided verbally or in writing, and uploading documents into the client record.
- Determining basic eligibility by reviewing established criteria and additional circumstances
- Discharging and redirecting to other services based on eligibility and coordinating with partners to arrange transfer to alternate services and providing information regarding partner agencies to families
- Arranging subsequent contacts as requested, including reassessments, intervention/therapy sessions, and workshops
- Providing support to the client, family, partners, staff, and specialty clinics through liaison with the team Providing administrative support to the Welcome Centre for clients, families, and visitors, receiving and directing telephone calls and processing cancellations from families, staff and partners
**Qualifications**
- College diploma in a field related to Business Administration or a similar discipline or;
- Two years of experience in a related setting.
- Previous work experience in healthcare with scheduling appointments and managing multiple calendars for various disciplines.
- Client-centred / family-centred approach with strong active listening skills
- Ability to multitask and navigate multiple computer programs at the same time while speaking on the phone
- Communicate with professionalism when faced with confrontational or sensitive situations
- Ability to deal with complex inquiries from clients / caregivers
- Strong time management and multitasking skills
- Ability to stay composed and organized in a fast-paced environment
- Extensive knowledge of the principles and practices of administrative services;
- Other relevant business/computer courses;
- Bilingual (Fluent in French/English) is an asset
- You have a driver’s license and access to a reliable vehicle, or reliable means of transportation.
**How to apply**
Human Resources
Grandview Kids
600 Townline Road South
Oshawa, ON
L1H 0C8
**Our commitment to belonging.**
Grandview Kids aims to be deliberate in our consideration of diversity, defined as differences in race, colour, place of origin, religion, immigrant and newcomer status, ethnic origin, ability, sex, sexual orientation, gender identity, gender expression, and age. Recognizing and valuing diversity and equity must be accompanied by concerted efforts to ensure the inclusion of diverse and underrepresented populations, meaning that individuals must be and feel valued, respected, and equally supported. We invite applicants in the above defined areas to apply. Grandview Kids is committed to complying with all applicable standards as set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). If you have accessibility needs and require alternate formats or other accommodations throughout this process, please contact Human Resources.
**Land acknowledgement**
The lands, waters, nature and sky that Grandview Kids is privileged to exist within have long been home to the Michi Saagiig Anishinaabeg. W
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