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Claims Service Representative

2 months ago

Markham, Canada ClaimsPro LP Full time

Company:
ClaimsPro LP

Claims Service Representative

In this role, you will provide administrative support services in claims creation and demonstrate a superior level of customer service. This role is a hybrid position that requires the flexibility to be available between the hours of 8am to 8pm, Monday through Friday, on a monthly rotating schedule. You will also be required to be in office, 2 days per week. Other administrative and clerical support to various branch staff and other duties, as may be required.

Competencies required to succeed
- Professional demeanor and strong customer service skills
- Superior communication skills both written and verbal
- Strong organizational skills with an ability to re-prioritize tasks and manage time effectively
- Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
- Ability to work well under pressure and maintain composure in a fast paced and changing environment
- Reliable and punctual
- Ability to work independently with minimum supervision
- Ability to use good judgment and hit the ground running

**Responsibilities**:
Claims Creation
- Claim setup as per account instructions
- Claim fully assigned within target timeframe with 95% accuracy
- Claim is triaged appropriately

Billings and cheque processing
- Files to be billed within specified time frame, as per account instructions
- Payments are to be issued accurately and as per account instructions

Providing Assistance to Various Stakeholders
- Covering Reception’s Breaks as required
- Handling tasks for dedicated teams
- Proper handling of correspondence for National Account employees and maintaining a catalogue of electronic devices
- Assisting with scanning project for closed files
- Completing data integrity updates
- Assisting with all other requests as directed from supervisor and National Accounts management team

Education, knowledge and experience required
- Post-secondary education in administration
- Minimum 3 years’ experience in an administrative support role, specifically in the insurance industry.
- Experience working within a dynamic team
- Previously demonstration ability to execute high attention to detail
- Demonstrated ability to manage changing priorities and proven organizational skills
- Demonstrated initiative, behaviours and follow-up skills.
- Demonstrated ability to maintain a high level of confidentiality
- Demonstrated professionalism and work ethic
- Proven ability to contribute to and work well within a team environment
- Must have the aptitude and ability to learn as required
- Intermediate experience with Microsoft Word required. Knowledge of Excel an asset.

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