Intake Worker

**Location**:

- Kahnawake, QC

Duration:
Indefinite full-time position, with a 6-month probationary period.

Responsible to:

- Manager of Mental Wellness and Addictions,

Description:
KSCS is seeking an experienced and responsible individual to provide intake support to the Support Services Department.

Under the supervision of the Manager of Mental Wellness and Addictions, the Intake Worker is responsible to answers calls placed to KSCS that reports abuse, neglect, addictions, psychology, psychiatric and elder issues from the community of Kahnawà:ke and provides supportive counselling.

Under general supervision, independently applies learned skills, knowledge and practical experience to semi-routine tasks associated with the job family using established practices and standard procedures to complete assignments.

Provides initial intake assessment and crisis intervention services as required to the community. Evaluates clients requests for services, screens to determine client needs by telephone or in person, offers short term counselling when required, gathers all pertinent information and passes on to appropriate resources immediately. Submits reports and liaisons with appropriate case managers and status team, enters and maintains data base.

Decisions are based on independent judgment often requiring further investigation and evaluation and are within generally defined parameters and in alignment with business objectives. Alters approach or recommends broader procedural changes to accomplish desired results. Recommendations and decisions are generally accepted as accurate and sound. Seeks consultation or guidance as needed.

**Responsibilities**:
**Provides initial crisis **intervention services**.**
- Assesses clients’ needs, informs and refers to appropriate resources.
- Offers short term counselling to individuals and families, where required.
- Establishes and maintains trusting and professional relationships with referring parties, being aware that many clients call in distress and are in need of supportive interaction.
- Provides in-depth telephone screenings with referring parties and/or clients to understand clients’ needs and how they can be met by KSCS.
- Gathers all pertinent information necessary to complete telephone intakes.
- Returns all intakes inquiries within 24 hours of receipt of call.
- Engages with referring parties to understand referring parties’ needs, being aware that many referring parties call in an effort to transfer clients to other programs or seek additional help for clients in need of multiple services.
- Ensures the Case Status Table receives accurate information to be able to provide accurate services.
- Participates with Status Table to identify and discuss any difficulties to clients receiving services.
- Verifies client eligibility with the Membership Office of MCK for other organizational referrals or self-referral for requested services in ARS or psychological services.
- Meets face-to-face with clients to conduct intakes.
- Participates in outreaches by presenting other services to other programs with KSCS and facilitates the referral to other programs within KSCS or outside organizations.
- Provides general information and referral needs on topics related to ongoing issues.
- Prepares and sends out information packages to clients/referring parties on particular topics related to other KSCS programs.
- Makes self fully aware of all KSCS and or community programs, his/her eligibility requirements, competencies and strengths.
- Informs the referring party of the outcome of referral.
- Tracks referrals on an as-needed basis.
- Provides follow up with clients who have not successfully connected to services and ensures that services can be met for the client’s needs.
- Provides back-up support to Case Workers and support workers in the event the worker is not readily available.
- Provides feedback if worker identifies community needs and trends.

**Maintains and update data entry in Case Management Recording System.**
- Works with all Support and Prevention workers and Team Leaders to ensure accuracy of files/clients being assigned to workers and maintains Case Management Recording data entry of who is providing services to clients.
- Enters all client data information into Case Management Recording System.
- Opens files for Case Workers.
- Ensures caseload summaries are prepared by Case Worker for Intake Worker and After Hours Worker.

**Performs any other job-related duties as may be required by the immediate Supervisor.**

Qualifications, Knowledge and Skills:
**Education and Experience**
- Bachelor’s Degree in Social Science or health-related discipline, with one (1) to three (3) years previous work experience in a social service environment or in a support capacity.
- College (DEC) in Social Science or health-related discipline, with three (3) to five (5) years previous work experience in a social service environment or in a support capacity.
- Mini