Guest Experience Manager

2 weeks ago

Montréal, Canada Premiere Suites Montreal Full time

Overview:
The Guest Experience Manager is responsible for communicating with our guest throughout their stay to ensure an exceptional experience. This role is integral to our day-to-day operations; ensuring close communication with the team preparing our suites, our sales team for requests and availability, and organizing maintenance and repairs with outside trades.

**KEY RESPONSIBILITIES**:

- Produce and review contingency, arrival & departure reports to manage daily activities
- Communicate with guests at various stages of their stay (welcome, mid stay follow up, departure confirmation) to ensure an exceptional guest experience
- Confirm guest departure date and forward departure instructions
- Schedule in house maintenance/repair work with service technicians and/or Premiere Suites Guest Service Managers
- Coordinate reimbursement of maintenance/repair work with property owners & billing department
- Update, assign & follow up on cases
- Review & reply to Feefo online guest reviews
- Complete building notifications & guest registrations
- Facilitate suite moves
- Liaise with sales team
- Manage & update on call resource information
- Participate in the on-call rotation
- Other projects & duties as required

**REQUIRED SKILLS**:

- Exceptional customer service skills.
- Sound judgment.
- Exhibit a sense of urgency when dealing with issues
- Possess strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Skilled at planning, organizing and delegating with an appropriate degree of follow-up
- Must be able to work independently and as part of a team
- Demonstrates the ability to earn and retain trust
- Ability to work from home

**QUALIFICATIONS**:

- 2-3 years previous experience in customer service and/or hotel, travel, tourism operations
- Post-secondary education
- Hotel front office, maintenance or property management experience an asset
- Demonstrated computer skills (Microsoft Office, Microsoft Dynamics, Opera PMS)
- High energy with professional, positive attitude
- Bilingual in French/English is a must

Type d'emploi : Temps plein

Rémunération : 50 000,00$ à 55 000,00$ par an

Avantages:

- Assurance Dentaire
- Assurance Maladie Complémentaire
- Assurance Vie
- Assurance Vision
- Événements d'Entreprise
- Indemnité de déplacement
- Programme d'Aide aux Employés
- Programmes de Bien-être
- Stationnement sur place
- Tenue Décontractée
- Travail à domicile

Horaires de travail:

- Du Lundi au Vendredi
- Fins de semaine au besoin

Types de paie supplémentaire:

- Primes

Expérience:

- Hospitalité: 1 an (Souhaité)

Langue:

- Anglais (Obligatoire)
- Français (Obligatoire)

Lieu du poste : Télétravail hybride à Montréal, QC H4R 1R7

  • Specialty Guest Experience

    4 weeks ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 23049821 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Montreal Downtown, 2045 Rue Peel, Montreal, QC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Specialty Guest Experience

    3 weeks ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 23051503 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Montreal Downtown, 2045 Rue Peel, Montreal, QC, Canada **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Experience Specialist

    1 week ago

    Montréal, Canada Marriott International, Inc Full time

    **Additional Information** Night Shift **Job Number** 23097558 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Montreal Downtown, 2045 Rue Peel, Montreal, QC, Canada **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Our jobs aren’t just about giving...

  • Specialty Guest Experience

    4 weeks ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 22215849 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Montreal Downtown, 2045 Rue Peel, Montreal, QC, Canada **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Experience Specialist

    2 months ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 24024868 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Montreal Downtown, 2045 Rue Peel, Montreal, QC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Experience Ambassador

    3 weeks ago

    Montréal, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Guest Experience Ambassador

    3 weeks ago

    Montréal, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Guest Experience Ambassador

    3 weeks ago

    Montréal, Canada Compass Group Full time

    **Working Title**:Guest Experience Ambassador **Employment Status**: Full-Time **Starting Hourly Rate**: 21,50 **Address**:490 rue DE LA GAUCHETIÈRE W Montreal QC H2Z 0B3 **New Hire Schedule**:M-F, 7am to 6pm You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services...

  • Guest Experience Leader

    2 weeks ago

    Montréal, Canada McDonald's Full time

    We are more than just your local restaurant. We are a collection of hardworking small-business owners. Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through Ronald McDonald House...

  • Guest Experience Leader

    1 month ago

    Montréal, Canada McDonald's Full time

    Guest Experience Leader Starting salary $15.75 per hourWe are more than just your local restaurant. We are a collection of hardworking small-business owners.Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families...

  • Guest Experience Ambassador, Shopify

    4 weeks ago

    Montréal, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Experience Leader

    4 weeks ago

    Montréal, Canada GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Experience Leader

    4 weeks ago

    Montréal, Canada GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Experience Leader

    4 weeks ago

    Montréal, Canada GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Guest Services Manager

    4 weeks ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 23009409 **Job Category** Rooms & Guest Services Operations **Location** Le Centre Sheraton Montreal Hotel, 1201 Boulevard Rene-Levesque West, Montreal, QC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all...

  • Guest Services Manager

    3 weeks ago

    Montréal, Canada 365 Parking Full time

    **Job Number**: 23009409 **Job Category**: Rooms & Guest Services Operations **Location**: Le Centre Sheraton Montreal Hotel, 1201 Boulevard Rene-Levesque West, Montreal, QC, Canada VIEW ON MAP **Schedule**: Full-Time **Located Remotely?**: N **Relocation?**: N **Position Type**: Management **Job Summary**: Serves as the property Manager on Duty and...

  • Guest Services Manager

    3 weeks ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 24065334 **Job Category** Rooms & Guest Services Operations **Location** Le Centre Sheraton Montreal Hotel, 1201 Boulevard Rene-Levesque West, Montreal, QC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees...

  • Guest Services Manager

    4 weeks ago

    Montréal, Canada Silver Hotel Group Full time

    **Guest Services Manager** The Aloft Montreal Airport is currently hiring a Guest Services Manager to join our dynamic team. The Guest Services Manager will be responsible for all aspects of the daily operations of the front office in a hotel environment. The role includes working with the hotel team to develop strategies and coordinate programs to optimize...

  • Guest Service Assistant Manager

    2 months ago

    Montréal, Canada Castle Property Management Full time

    **Job Title**: Guest Service Assistant Manager **Location**: Montreal, Quebec **Company Overview**: Castle Property Management Inc is a leading short-term rental property management company based in Montreal. We specialize in providing exceptional experiences to guests while maximizing the value and efficiency of our clients' properties. **Position...

  • Guest Service Assistant Manager

    2 days ago

    Montréal, Canada Castle Property Management Full time

    **Job Title**: Guest Service Assistant Manager **Location**: Montreal, Quebec **Company Overview**: Castle Property Management Inc is a leading short-term rental property management company based in Montreal. We specialize in providing exceptional experiences to guests while maximizing the value and efficiency of our clients' properties. **Position...