Automotive Back Parts Associate
5 months ago
Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast?
Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home products.
Canadian Tire offers competitive compensation packages including; benefits, potential for profit sharing, extensive training, and career opportunities from within and across the country at the Canadian Tire Retail stores.
The **Automotive Back Parts Associate** assists in locating and providing the right parts for automotive repairs. This role involves the use of a computerized automotive parts and service look-up systems, which includes estimates for repair orders, ordering, controlling and maintaining inventory accuracy. The Automotive Back Parts Associate provides key assistance to the Automotive Parts Manager. There will be assisting as required at the front parts counter.
You have a passion for cars You have a passion for helping people You must have an automotive or mechanical background for this position. You must be able to handle the stress and pressure of a fast-paced environment.
**Main Responsibilities and Tasks**:
**Customer Service**
- Responds to and handles internal and external customer inquiries, requests and concerns in a timely manner.
- Ensures that the Automotive Service Center team maximizes the customer experience by sourcing, stocking and providing timely and correct vehicle components as requisitioned by the customers and/or Licensed Automotive Technicians.
**Operations**
- Serves Licensed Automotive Technicians and processes their requests for parts and tires.
- Liaises with Automotive Service Centre staff to inform immediately of all received parts and tire orders.
- Sources and orders automotive parts, shop supplies and products through authorized suppliers.
- Follows established procedures regarding the ordering and sale of parts and tires for the Automotive Service Centre.
- Quotes parts and tire pricing and availability.
- Locates products in the warehouse.
- Maintains and controls accuracy of inventory, including shop specialty tools.
- Verifies accuracy of all outside orders by matching product descriptions to product numbers.
- Walks their assigned sections to understand what needs to be accomplished on a daily basis.
- Restocks parts and tire areas with stock received.
- Tests and fills batteries. Tests starters and alternators. Operates the battery filling station as per training received.
- Liaises with Automotive Service Centre staff to ensure estimates are accurate and professionally formatted.
- Maintains housekeeping standards of work stations and inventory area and in service reception/work area.
- Stocks shelves in storage display areas.
- Secures, warehouse area, parts and tire inventory from unauthorized persons.
- Processes returns, warranties and castings as required.
- Records lost sales.
- Reports stolen and damaged goods to Management.
- Assists in back up for telephone calls.
- Participates in meetings and all training as required and listens to feedback to improve their own abilities.
- Complies with company, store, department and Automotive Service Centre policies.
- Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
- Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.
- Completes other tasks, as required.
**Assets**
- You are team orientated
- You are career minded There are future career opportunities at our location for the management team in Automotive You can grow your career with Canadian Tire
- You have a passion for people and creating relationships.
- You have automotive and mechanical knowledge, parts knowledge.
- You have experience as a cashier or in customer service.
- You are high energy You like a fast pace Physically active lifestyle. You thrive on change and a challenge
- You are detail oriented, organized and excellent in time management.
**Potential Career Opportunities**
- Next levels: Supervisor, Department Manager and Store Manager.
- Other retail, customer service and management opportunities in a large network of more than 500 Canadian Tire stores across the country. Career opportunities across the larger Canadian Tire family (Canadian Tire Petroleum, PartSource, Party City, Mark’s, FGL Sports Ltd, Canadian Tire Corporation Limited and Canadian Tire Financial Services.)
**Physical Demands and Working Conditions**
In compliance with the store’s Health and Safety Policies and Procedures:
- Standing/walking for 8 hours.
- Able to lift 50+lbs.
- Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis.
- Merchandise item may vary in weight from “light” to
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