Coordinator, IT Asset Management

3 weeks ago

Toronto, Canada Compugen Inc Full time

**About Compugen**

Compugen is one of Canada's top Information Technology (IT) solution providers with extensive service and support resources. Our vision is to “simplify the business of technology, together” by focusing on business objectives and outcomes, aligning the most relevant and effective IT solutions to meet those requirements and providing extraordinary ongoing support capabilities.

Every day, over 1500 dedicated employees across Canada focus on providing extraordinary customer service and support experiences to private and public sector organizations. Since 1981, the Compugen team has developed a strong reputation with market-leading vendors and customers, for creating, implementing and supporting creative IT solutions that delight thousands of customers.

We welcome the best and the brightest. If you love the thrill of delivering IT services to clients, managing and growing high-performance IT operations teams, and the continuous improvement, evolution, and success of how these critical services can be provided, then we want to hear from you.

**Job Objective**

The primary objective of the Coordinator, Asset Management is to ensure that all asset management activities, as covered under the contract and statement of work (SoW), are delivered effectively and efficiently including but not limited to the planning, implementing and monitoring of our client’s corporate assets (IT hardware and software), inventory management, and assisting with determining standards, objectives, schedules, and procurement strategies.

Working with the account Senior Service Delivery Manager to ensure the clients asset management policies, procedures and guidelines are met and validates that they are being followed within our IT support services team. Provides continuous improvement feedback to the delivery team on ensuring inventory and asset quality assurance, control, and risk mitigation for asset availability.

**Qualifications**
- A degree, diploma, or equivalent years of experience in Information Technology.
- A minimum of 5 years of experience successfully managing and delivering the management of IT Assets.
- A solid knowledge and understanding of the principles, theories, concepts and practices of asset and inventory management and reporting.
- A clear and solid understanding of all phases of the IT Asset Lifecycle
- A clear and solid understanding of key asset management concepts such as, for example, the difference between IT Asset Management and Service Configuration Management
- ITIL certification will be considered an asset (ITIL v3, v4)
- ITAM certification will be considered an asset (CAMP, CITAM)
- Strong written & verbal communication skills, including the ability to communicate effectively internally within a team and externally to clients.
- The ability to understand the Customer's business and how IT contributes to the successful delivery of their products or services.
- The ability to successfully interact with all levels of the Customer organization as well as the Managed Service provider teams.
- A passion for delivering highly effective, customer focused services.
- Proven history of influencing outcomes, attaining results, driving issues to closure and achieving challenging goals.

**Duties and Responsibilities**
- Supporting the client’s asset lifecycle and refresh activities.
- Supporting the client’s asset and inventory management activities.
- Asset and inventory management and reporting.
- Supporting the clients supply chain objectives.
- Performing inventory checks and reporting status.
- Reviewing and updating all asset service delivery related documentation, as related to but not limited to inventory workflows, runbooks, and processes for accuracy and completeness.
- Identifying, analyzing, and escalating any gaps in asset and inventory management workflows.
- Timely and high-quality resolution of any asset management related client escalation.

**Equity Statement**

Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.

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