Receptionist

1 month ago


Edmonton, Canada NextGen Automation Full time

**Receptionist Job Description - Edmonton Branch**

**Company Overview**:
NextGen Automation is a leading Office Equipment Supplier serving customers across Western Canada. Our Edmonton branch is seeking a professional and dynamic **Receptionist** to join our team. As part of a highly trained group that prioritizes exceptional customer service, you’ll work closely with our technical salesforce and customer service team to ensure client satisfaction and operational efficiency.

**Key Responsibilities**:

- Serve as the first point of contact, managing high volumes of incoming phone calls and greeting customers warmly.
- Identify and address customer needs, concerns, or inquiries, ensuring a seamless and positive experience.
- Build and maintain strong, trustworthy relationships with both new and existing customers through interactive and proactive communication.
- Resolve challenging issues with a solutions-oriented approach, escalating matters as necessary while maintaining ownership of customer concerns.
- Create and manage case documentation for feature requests or solutions to enhance our services.
- Perform other Administrative duties as required.

**Qualifications and Skills**:
**Essential**:

- Passion for delivering exceptional customer service.
- Patience and composure in a fast-paced, high-pressure environment.
- Proven experience in conflict resolution and management.
- Strong understanding of customer service principles and best practices.
- Ability to work effectively within deadlines, both independently and as part of a team.
- High attention to detail and organizational skills.
- Professional demeanor with a positive and proactive attitude.

**Preferred**:

- Excellent communication skills (written and verbal).
- Advanced documentation and record-keeping skills.
- Ability to multitask and adapt quickly to varying customer needs.
- Leadership qualities with a knack for problem-solving.

**Why Join Us?**

At NextGen Automation, we value innovation, teamwork, and a commitment to excellence. As our Receptionist, you’ll play a vital role in enhancing customer satisfaction and contributing to the success of our Edmonton branch. This is a fantastic opportunity to be part of a supportive and professional environment with growth potential.

**Job Types**: Full-time, Permanent

Pay: $31,200.00-$43,680.00 per year

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person

Expected start date: 2024-12-02


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