Claims Adjudication Specialist

1 month ago

Vancouver, Canada Trupanion Full time

Company Description

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help the pets we all love receive the veterinary care they need. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

**Job Description**:
**Position Summary**:
**Schedule**

This is a set shift of Sunday - Thursday 9:00 AM - 5:00 PM PST OR Tuesday-Saturday 11:00 AM - 7:00 PM PST

**Key Responsibilities Include**:

- Review medical records to make claim outcome decisions against received invoice(s) as aligned with the Trupanion policy
- Enter data from medical records into the database
- Achieve and maintain a high level of claim accuracy and productivity
- Ability to provide an expeditious and delightful member experience

**Qualifications**:
**Experience**:

- Three-plus years working in a clinical environment
- At least one year of experience providing customer service over the phone
- French bilingual skills are a plus

**Skills,** **Knowledge** **& Abilities**:

- Enjoys a challenge
- Possesses strong problem-solving skills
- Ability to keep pace with weekly changes of processes or protocol with immediate implementation
- Efficiency multitasking at high speed while maintaining excellent attention to detail and accuracy
- Independent and self-motivated work ethic

Additional Information
**Compensation**:

- The pay for this position is $27.16 CAD an hour, on a full-time schedule. Along with the hourly pay, Trupanion employees may be eligible for uncapped monthly bonuses based on individual performance.
- We want all employees to be invested in Trupanion’s success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.

**Benefits and Perks**:

- Employer-paid extended health coverage for you and your family
- Trupanion will partner with Wealthsimple to register your RRSP, pension, etc.
- Four weeks of paid time off
- Five weeks, paid, sabbatical after five years of employment
- Employer-paid medical insurance for one pet (cat or dog)
- Paid time off to volunteer at nonprofit organizations
- Open, casual, pet-friendly, and fun work environment

Trupanion is an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

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