Bilingual Coordinator Critical Incident Services

2 weeks ago


Canada LifeWorks Full time

Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

Our Trauma Coordinators provide telephone intake services at a steady pace. Their work includes the initial assessment of the client organization's needs and urgency, as well as the assignment of qualified/appropriate service providers to provide the required support. They have the ability to work in a fast call center environment or from home with multiple deadlines, they demonstrate great sensitivity, listening and are able to empathize and manage crisis situations responsibly, professionally and intelligently.
- Equivalent college or post-secondary bachelor's degree or diploma in health sciences or social work (or another field related to human services);
- Two (2) years of experience in the field of customer service, preferably in a social service or office environment;
- Exceptional customer service skills, coupled with strong verbal and written communication skills in French and English;
- Ability to provide adequate client services and ongoing client support;
- Strong human relations skills, team spirit and the ability to make critical decisions on their own, if necessary;
- Great attention to detail, excellent ability to multi-task at the same time and good decision-making skills;
- High sensitivity to people and ability to express empathy;
- Ability to manage crisis situations responsibly, professionally and intelligently;
- Ability to work night shifts and weekends.

Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.

Fulfilling work that matters

LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.


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