Insurance Customer Service Representatives
3 weeks ago
At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want
to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be
part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive
salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be
part of our talented and diverse team as we work together to create an insurance system we can all be proud of.
adjustments can be made to help support you in delivering your best performance.
Insurance Customer Service Representatives
**Job Title**: Cust Contact Rep II Reference Number: 117880
**Location**: North Vancouver Employment Type: Permanent Full Time
**Hours of Work**: 7.5 hr Day Shift (M-F) Posted Date: 2023/08/01
Position Highlights
Bring your enthusiasm to our fast-paced contact centre. Our Insurance Customer Service Representatives provide support and
information to customers and our broker community on issues such as motor vehicle registration, licensing and insurance
matters.
**As a Representative, your duties will include**:
- As the first point of contact, your dedication to our customers and ability to efficiently and effectively respond to enquiries in a
polite and professional manner is essential.
- Assisting with the implementation of new insurance services and initiatives.
- Processing of payments and fees.
- Routinely access computer databases and reference manuals to research and obtain the required information to best enable
the broker to complete the customer transaction.
Position Requirements
**As a successful applicant, you will have**:
- Previous customer service experience.
- Excellent communication skills.
- Strong analytical, listening, questioning, and organizational skills.
- The ability to manage incoming queries in a busy, fast-paced environment.
- Experiences working on the phone is ideal but not required.
**Testing Requirements**:
- Successful completion of a data entry and listening assessment is required.
Position Information
These are hybrid-remote positions located in North Vancouver, 5 days on-site, 5 days working from home (alternating). The
salary for this position starts at $54,909.40 annually.
Shifts will be scheduled within our hours of operation for full-time (40 hours weekly):
**Monday to Friday**: 8:00am to 8:00pm
**Saturday**: 8:30am to 6:00pm
**What we offer**:
- Competitive Salary & Benefits: We are committed to providing a highly competitive salary and some of the most
comprehensive benefits in the industry.
- Professional Development: We offer comprehensive in-house training to ensure you are equipped with the knowledge to be
successful in your role.
- Hybrid of on-site and working from home: We offer flexible working arrangements, as we continue to support our employees in
balancing their family commitments and careers.
- Engaging Culture: We promote an inclusive and diverse work environment.
ICBC continues to be recognized as one of BC's Top Employers. We hire great people for phenomenal jobs, come join our
team
adjustments can be made to help support you in delivering your best performance.
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