Operations Manager
5 months ago
OBJECTIF GÉNÉRAL
Responsable de l’encadrement des employés afin de d’assurer la satisfaction des clients en transportant toutes les expéditions dans les délais et sans dommages, tout en respectant les politiques et les procédures de l'entreprise et de la réglementation.
RESPONSABILITES ET FONCTIONS ESSENTIELLES
- Fournir une orientation générale et un soutien aux parties prenantes internes, y compris, mais sans s'y limiter, la sélection, le développement, l'attribution des tâches quotidiennes, la gestion des performances, le mentorat, la formation polyvalente et d'autres activités de supervision.
- Planifier les besoins quotidiens en main-d'œuvre afin de garantir la livraison et l'enlèvement du fret des clients dans les délais et sans dommages.
- Communiquer avec le dispatching des différents terminaux et avec les employés de quai pour coordonner le mouvement des remorques et du fret.
- Communiquer avec d'autres départements de FXF si nécessaire
- Surveiller le quai et la cour pour s'assurer que les techniques de chargement sont correctes et que les politiques et procédures de l'entreprise sont respectées.
- Évaluer et reconfigurer les structures des itinéraires et les offres en fonction des tendances et des caractéristiques locales.
- Organiser des réunions sur la sécurité et faciliter les réunions de groupes de qualité
- Suivre et analyser toutes les possibilités de réduction des coûts et d'amélioration de l'efficacité.
- Effectuer des tâches administratives telles que l'impression de récépissés de livraison, l'envoi de manifestes sur une remorque, la facturation de factures de fret, la traçabilité des envois, etc.
- Veiller à la propreté et à la sécurité des installations et des équipements ; vérifier la sécurité du centre d'appels pour s'assurer que tout est en ordre.
- Communiquer avec le(s) chargé(s) de clientèle pour s'assurer que les besoins des clients et de l'entreprise sont satisfaits.
- Identifier le fret dont le poids et la classification sont incorrects.
- S’assurer que les surplus, manquants et dommages sont clairement identifiés et traités adéquatement.
- Analyser les données réelles sur le rendement et faire rapport.
- Aider les superviseurs aux opérations au besoin
- Organiser des réunions quotidiennes avec vos collaborateurs avant la prise de poste.
- Mettre en œuvre les politiques de l'entreprise
- Se conformer à toutes les lois et à tous les règlements applicables, de même qu’aux politiques et aux procédures de l’entreprise.
- Effectuer d'autres tâches au besoin.
AVIS DE NON-RESPONSABILITÉ
Cette description de poste est générale et n’est pas conçue pour être interprétée comme un inventaire de toutes les tâches, responsabilités, et compétences requises de l’employé affecté à ce poste.
CONNAISSANCES, COMPÉTENCES ET APTITUDES REQUISES
- Diplôme d'études secondaires ou équivalent, requis
- Diplôme d’études post-secondaires ou quatre (4) années d'expérience professionnelle en rapport direct avec le sujet.
- Quatre (4) ans d'expérience en matière de leadership dans le secteur des transports
- Bilingue (anglais/français) un atout ; requis au Québec
- Excellente connaissance de l’industrie du transport de chargements partiels (LTL), de la réglementation du DOT et du MTO, des lois relatives à l’OSHA, des règlements sur les matières dangereuses, de la NMFC et des règlements tarifaires.
- Expérience avérée en matière de direction et volonté d'apprendre
- Certificat valide de conducteur de chariot élévateur, un atout
- Capacités professionnelles en communications orales et écrites et en compréhension de l’écrit (documentation, communications avec les collègues, les superviseurs, etc.).
- Bonnes aptitudes en gestion des priorités conflictuelles et changeantes et bonnes capacités organisationnelles.
- Connaissance intermédiaire de Microsoft Office (Word, Excel, PowerPoint, Teams, SharePoint et Outlook)
- Excellentes compétences en matière de relations interpersonnelles, de négociation, de résolution des conflits et d'esprit critique.
- Excellentes compétences en matière de résolution de problèmes et capacités d'analyse, y compris une grande attention portée aux détails.
CONDITIONS DE TRAVAIL
Doit être capable et désireux de voyager selon les besoins
Les horaires peuvent varier en fonction des besoins opérationnels
Bureau situé dans un environnement de quai ; exposition à des conditions météorologiques variées, aux gaz d'échappement, aux fumées, à la poussière et au bruit.
**Qualifications Requises**:Monday
- Friday, 02:30 start
**Transparence Salariale**:
**Salaire**:
**Détails Supplémentaires**:
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